Firm Description
Accesa is a number one expertise firm headquartered in Cluj-Napoca, with workplaces in Oradea and 20 years of expertise in turning enterprise challenges into alternatives and progress.
A price-driven organisation, it has established itself as a companion of selection for main manufacturers in Retail, Manufacturing, Finance, and Banking. It covers the whole digital evolution journey of its prospects, from ideation and necessities setup to software program growth and managed companies options.
With greater than 1,200 IT professionals, Accesa additionally has a fast-growing footprint, establishing itself as an employer of selection for IT professionals who’re captivated with problem-solving via expertise. Coming collectively in sturdy tech groups with a customer-centric method, they allow companies to develop, delivering worth for our shoppers, companions, trade, and neighborhood.
Concerning the challenge
We’re working in an ITIL primarily based mannequin in a wide range of consumer industries, offering a number of companies throughout totally different Enterprise Strains. By means of this challenge you’ll acquire expertise in working in a versatile, multi-cultural and agile surroundings, in addition to develop technical and interpersonal abilities.
Your crew
The Monitoring crew has emerged in 2015, as a 24/5 help challenge for certainly one of our largest prospects, beginning out with simply 5 members.
Quick ahead to 2025 and the Monitoring crew consists of 10 members. 8 of them are divided in 4 groups, every with 2 individuals, who cowl the 24/7 schedule. The opposite 2 work on a traditional schedule and supply each day help to the opposite crew members.
As of at the moment we’re providing Monitoring Companies and 24/7 help for a number of shoppers activating in several fields, resembling Retail, Client Items, Manufacturing and Insurance coverage.
We’re on the lookout for a Monitoring Help Engineer, in a position to work on 12 hours shifts along with the opposite crew members. Our new colleague will handle our shoppers’ infrastructure by proactively checking the supply and efficiency of various servers and purposes.
Job Description
- Proactive Monitoring: Guard the well being of distributed techniques utilizing Nagios, Test MK, Zabbix, and Grafana, swiftly recognizing anomalies to forestall downtime.
- Incident Triage: Apply ITIL Incident & Request Administration in Jira Service Administration / ServiceNow, categorising, prioritising, and escalating points to the correct resolver groups.
- Stability Safeguard: Run scheduled infrastructure checks (OS, community, databases, cloud assets) and execute corrective actions that preserve SLAs on monitor.
- Collaboration Hub: Act because the communication bridge between inside squads, exterior distributors, and cloud suppliers (AWS, Azure, GCP) throughout crucial occasions.
- Insightful Reporting: Keep clear, up-to-date runbooks and dashboards so stakeholders have real-time visibility into platform well being and incident traits.
- Steady Enchancment: Drive root-cause evaluation for recurring issues and counsel automation or course of enhancements that elevate service reliability.
{Qualifications}
Should have:
- Superb communication abilities and excessive consideration to particulars
- Willingness to work in a 24/7 rotating shift schedule (day shifts and evening shifts)
- Functionality of recognizing issues and gathering data to be able to clear up them
- Sharp consideration to element with the flexibility to create and keep correct documentation
- Sturdy analytical method and downside fixing abilities wanted for complicated points
- Proactive perspective, energetic crew participation, and a collaborative mindset
- Give attention to customer support, person expertise and supply of organizational priorities
- Skill to effectively collaborate with a number of groups and stakeholders
- Skill to remain organized, be stress resilient and open to vary
- Sturdy English language abilities, each in writing and talking
Good to have:
- Primary ITIL consciousness and operational data can also be thought-about a bonus.
Further Info
At Accesa you’ll be able to:
Take pleasure in our holistic advantages program that covers the 4 pillars that we imagine come collectively to help our wellbeing, masking social, bodily, emotional wellbeing, in addition to work-life fusion.
- Bodily Wellbeing: Our wellbeing program contains medical advantages, health club help, and personalised health choices for an energetic life-style, complemented by crew occasions and the Wholesome Habits Membership.
- Work-Life Fusion: In very dynamic industries resembling IT, the road between our skilled and private lives can shortly develop into blurred. Having a one-size-fits-one method provides us the pliability to outline the work-life dynamic that works for us.
- Emotional Wellbeing: We imagine that to take care of our general well being, we have to spend money on our psychological wellbeing simply as a lot as we do in our bodily well being, social connections or in reaching work-life stability.
- Social Wellbeing: As a rising neighborhood in a hybrid surroundings, we need to guarantee we stay related not simply by the good work we do every single day however via our passions and pursuits