We’re keen on each certified candidate who’s eligible to work in america. Nonetheless, we aren’t capable of sponsor visas or take over sponsorship right now.
This position is totally distant; nevertheless, candidates should reside within the state of Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming. #BI-Distant #LI-Distant
Concerning the position:
Enova operates numerous shopper lending manufacturers, every tailor-made to particular choices and buyer wants. As a Buyer Service Consultant, you’ll bear a complete 4-week coaching program to focus on one explicit model. Publish-training, your principal position will contain delivering distinctive customer support and guaranteeing a optimistic expertise for our clients.
Duties:
- Reply inbound calls from clients to reply and repair any questions they might have
- Deal with all buyer inquiries, requests, and completely educate them on our services and products
- Present high quality help within the areas of processing funds, creating fee plans, and different account associated duties to make sure a optimistic buyer expertise
- Talk clearly and professionally with all clients, co-worker, supervisors and administration
- Preserve correct, up-to-date info for buyer accounts
Necessities:
- At the least one 12 months of name middle expertise
- Wonderful communication abilities for efficient buyer interplay, together with cellphone conversations and detailed note-taking in pc methods
- Impartial problem-solving capabilities
- Robust multitasking skills to deal with a number of priorities and adapt to altering conditions
- Talent in deescalating complicated buyer interactions, together with a drive to exceed objectives in a fast-paced, metric-driven atmosphere, whether or not working in a digital or workplace setting
Compensation:
The budgeted hourly price for this place is $17.00. Extra compensation for this position might embody bonus. All full-time workers are eligible to take part in Firm advantages, described in additional element here.
Advantages & Perks:
- Hybrid roles entail working in-office from Tuesday to Thursday, with the selection to work remotely on Mondays and Fridays
- Well being, dental, and imaginative and prescient insurance coverage together with psychological well being advantages
- 401(okay) matching plus a roth choice (U.S. Primarily based workers solely)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer time hours (for eligible roles)
- Paid parental depart
- DEI teams (B.L.A.C.Ok. @ Enova, HOLA @ Enova, Ladies @ Enova, Delight @ Enova, South Asians @ Enova, APEX @ Enova, and Dad and mom @ Enova)
- Worker recognition and rewards program
- Charitable matching and a paid volunteer day…Plus a lot extra!
About Enova
Enova Worldwide is a number one monetary know-how firm that gives on-line monetary companies via our AI and machine learning-powered Colossus™platform. We serve non-prime customers and companies alike, whereas providing world-class know-how and companies to conventional banks—to be able to create accessible credit score for hundreds of thousands.
Being a values-driven group is on the core of Enova’s success. We stay our values by listening to our clients, difficult assumptions, considering massive, setting excessive expectations, and hiring and creating the most effective. By way of our values and our dedication to creating Enova an superior place to work, we keep an atmosphere of inclusion and tradition the place our workers can thrive. You possibly can be taught extra about Enova’s values and tradition here.
It’s our coverage to offer equal employment alternative for all individuals and never discriminate in employment selections by inserting probably the most certified individual in every job, with out regard to another classification protected by federal, state, or native regulation. California Candidates: Click on here to evaluate our California Privateness Coverage for Job Candidates.