WE’RE LUMA HEALTH.
Needing healthcare may be exhausting — getting care shouldn’t be.
We constructed Luma Health as a result of we’re all sufferers. We imagine it must be simple to see and join with our physician. To get the care we’d like, after we want it.
So, we’ve created options to repair this drawback. Our expertise makes messaging simpler, scheduling appointments extra environment friendly, and it modernizes care supply from starting to finish.
Senior Buyer Success Supervisor
What YOU will do at Luma Well being
We’re searching for a extremely pushed and empathetic Buyer Success Supervisor to function a trusted advisor to our strategic buyer base, comprising massive well being & hospital techniques and Educational Medical Facilities throughout the nation.Â
As a Senior Buyer Success Supervisor (CSM), you’ll play a key position in making certain our prospects derive most worth from our services and products. You’ll handle a portfolio of strategic healthcare shoppers, chargeable for constructing robust relationships in any respect ranges throughout the buyer’s group, and appearing as a trusted advisor. You’ll be chargeable for driving buyer adoption, utilization, satisfaction, retention, and progress, whereas leveraging deep business and product information to assist our shoppers’ long-term success.
Key Tasks:
- Buyer Relationship Administration:
- Develop and nurture relationships with key stakeholders at healthcare organizations, together with govt groups, scientific leaders, and operational managers.
- Function the first level of contact for high-value shoppers, making certain their wants are met and addressing considerations in a well timed, skilled method.
- Onboarding & Adoption:
- Lead the staff by way of the onboarding of latest prospects, working intently with inner groups to make sure seamless implementation and integration of our options into buyer workflows.
- Drive product adoption and utilization, working with shoppers to optimize their use of the platform and making certain they obtain their desired outcomes.
- Strategic Planning & Account Development:
- Work intently with shoppers to grasp their enterprise objectives, challenges, and strategic priorities, tailoring options to satisfy their wants.
- Establish alternatives for upselling and cross-selling, positioning new merchandise and options that align with buyer targets.
- Buyer Success Technique:
- Develop and implement buyer success plans that align with buyer objectives and KPIs, making certain measurable outcomes.
- Monitor buyer well being metrics (e.g., engagement, retention, satisfaction) and proactively handle points which will result in churn or dissatisfaction.
- Conduct common enterprise critiques with prospects to trace progress, showcase worth, and determine areas for enchancment.
- Knowledge-Pushed Insights:
- Analyze buyer knowledge and suggestions to derive actionable insights that assist enhance product choices and buyer success processes.
- Use knowledge to drive buyer outcomes, presenting experiences and updates to each shoppers and inner stakeholders.
- Advocacy & Thought Management:
- Function an advocate for the shopper throughout the firm, making certain their wants and suggestions are communicated to related groups, akin to Product and Engineering.
- Keep knowledgeable on business tendencies, rules, and expertise developments in healthcare, positioning your self as a trusted advisor to shoppers.
- Collaboration & Cross-Purposeful Help:
- Work intently with inner groups, together with Gross sales, Product, and Help, to make sure buyer wants are met and points are resolved promptly.
- Present coaching and training to each prospects and inner stakeholders on the perfect practices for utilizing our services and products.
Who You Are
- 5+ years of related work expertise in buyer success or account administration. SaaS expertise most popular
- Wonderful mission administration expertise and talent to collaborate throughout a number of inner and exterior stakeholders
- Have distinctive written and verbal communication expertise
- You’ve gotten confirmed success in constructing belief and driving outcomes for a broad vary of stakeholders: senior executives, IT, and day-to-day customers of the software program
- Skill to rapidly determine underlying drivers of issues, rapidly develop hypotheses, and execute on a path to resolve
- Confirmed file of unblocking relationships, turning detractors into advocates, and driving points to decision with nice consumer satisfaction
- Tech-savvy and possess robust analytical expertise: i.e., can analyze supply materials and confirm accuracy and completeness of particulars
- Development firm DNA — capability to thrive in a dynamic, fast-paced startup setting
- Confirmed Success in rising annual account spend over time.
Good to have:
- Healthcare, EMR, EHR Consulting, or Product Administration expertise
- Course of constructing expertise
- Upsell expertise
We Take Care of You!
- Aggressive Well being Advantages: Luma Well being covers 99% of the worker and 85% of the dependent premium prices.
- Work Life Stability
- Versatile Time Off
- Wellness Applications
- Discounted Perks
- 401(okay) and Firm Fairness
Don’t meet each single requirement? At Luma Well being we’re devoted to constructing an inclusive office so when you’re enthusiastic about this position however your previous expertise doesn’t align with each qualification within the job description, we encourage you to use in any case. You might be simply the correct candidate for this or different roles.
Luma Well being is proud to be an Equal Employment Alternative and Affirmative Motion employer. We imagine to be able to thrive, companies want a various staff and management. We welcome each race, faith, coloration, nationwide origin, intercourse, sexual orientation, gender id, gender expression, age, standing as a protected veteran, standing as a person with a incapacity, genetic info, or different relevant legally protected traits. Everyone seems to be welcome right here.
Come be a part of us if you wish to make a distinction in well being care.
Â
Pay Transparency Discover: Relying in your work location and expertise, the goal annual wage for this place can vary as detailed under. Full time gives from Luma additionally embrace goal bonus + inventory choices + advantages (together with medical, dental, and imaginative and prescient.)
Base Pay Vary: $120,000—$130,000 USD
Â
Please notice that you’ll by no means be requested to submit fee or share monetary info to take part in our interview course of. All emails from Luma Well being will come from “@lumahealth.io” e-mail addresses. Any emails from different e-mail addresses are scams. If you happen to suspect that you have been contacted by a scammer, we suggest you stop all communication with the scammer and speak to the FBI Web Crime Grievance Middle. If you would like to confirm the legitimacy of an e-mail you have obtained from Luma Well being recruiting, ahead it to [email protected].Â
Â