Chronosphere
Chronosphere is the observability platform constructed for management within the fashionable, containerized world. Chronosphere empowers clients to give attention to the information and insights that matter by decreasing information complexity, optimizing prices, and remediating points sooner. The observability platform reduces information volumes and related prices by 60% on common whereas saving builders 1000’s of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and safety log information. The product transforms logs on the supply and routes them to any vacation spot with out lock-in.
Acknowledged as a frontrunner by main analyst companies, Chronosphere is trusted by the world’s most modern manufacturers, together with Snap, Robinhood, DoorDash, and Zillow. Be taught extra at Chronosphere.io. Comply with at LinkedIn and X.
Concerning the function
You can be a key contributor to our Buyer Success group. You’ll handle technical points encountered by our clients. They are going to come to you first, and belief you to know the urgency and get the scenario resolved. You’ll work carefully with the client and construct up a relationship with their group. You’ll work carefully with the interior account group (CSA & SA), and when obligatory you’ll contain the interior engineering and product groups.
In This Position You Will
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Carry all the varied and nice points of your genuine self to work daily.
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Work independently and collaboratively in an interrupt pushed setting.
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Resolve tough technical issues whereas working carefully with the client.
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Doc and current artistic options to clients and inside groups.
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Personal points and guarantee they get resolved, organizing no matter sources are wanted.
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Discover reproducible examples primarily based on incomplete data from clients.
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Categorize points as misunderstandings, configuration issues, bugs, or function requests.
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Rapidly and appropriately resolve whether or not to contain the engineering group.
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Collaborate straight with the engineering group to isolate and repair issues and likewise determine areas of enchancment to higher serve our buyer’s wants.
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Affirm that delivered fixes actually handle the unique concern.
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Contribute to documentation and data base articles.
You Should Have
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5+ years of expertise in an engineering or assist associated function.
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Expertise working straight with clients in a technical setting (ideally SaaS).
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Buyer assist expertise ideally within the monitoring, observability, or information pipeline area.
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Expertise with Kubernetes, Terraform, and vital consideration in case you even have Prometheus expertise.
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Technical understanding and expertise with: Coding/SDLC, Linux, Cloud suppliers (AWS, GCP, Azure), Networking, Shell
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Sturdy communication expertise each written and verbal.
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Sturdy technical, analytic and downside fixing expertise that you just constantly apply in an empathetic method.
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Need and skill to be taught in your toes.
Good to Have
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BS in pc science or associated subject, or code faculty graduate in lieu of direct expertise.
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AWS, Azure, or GCP Cloud Certification(s).
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Trendy programming language familiarity and expertise.
What you’ll obtain
In your first 30 days, you will shadow different Assist group members. You will find out about our product, our clients, our present assist instruments, and see a day within the life firsthand.
After 30 days, you will begin to take possession of buyer instances, and work with the remainder of the Assist group to resolve any points encountered.
After 90 days you may be the first level of contact for a cross part of buyer points.
Location
Distant, however have to be situated in UK, Netherlands, or Denmark
Your group
Reporting to Tom Walker, Head of Buyer Assist Engineering
Our advantages
Chronosphere is an equal alternative employer. You are inspired to use even when your expertise does not line up precisely with the job description. Your expertise, ardour, and need to make a distinction will stand out. At Chronosphere, we welcome numerous views and individuals who suppose rigorously and are not afraid to problem the usual. When you want extra lodging to really feel snug throughout your interview course of, please e-mail us at [email protected]
Earlier than clicking “Submit Software”.
To assist our Variety, Fairness, and Inclusion (DEI) initiatives, we urge candidates to omit private identifiers, together with names, and any particulars that explicitly point out gender or ethnicity from their purposes to scale back bias. Nonetheless, making use of by means of our Applicant Monitoring System (ATS) will embrace identifiable contact data. Though this step is elective, Chronosphere is deeply dedicated to DEI. We acknowledge that reaching DEI is an ongoing journey for us as an organization, and we imagine it begins with our method to hiring.
Figuring out data consists of your identify, photographs, LinkedIn URL, e-mail handle, and extra.