About Dutchie
Based in 2017, Dutchie is a complete expertise platform powering dispensary operations, whereas offering shoppers with protected and easy accessibility to hashish. Dutchie goals to additional help the optimistic societal change the hashish business brings to the world by means of wellness advantages, social justice, and empowering native communities by means of tax income. Powering hundreds of dispensaries throughout 40+ markets all through the USA and Canada, Dutchie is the main expertise firm within the hashish area and was named in Quick Firm’s 10 Most Revolutionary Firms in North America and listed two years in a row on LinkedIn’s Prime 50 Startups.
Dutchie has raised over $600M in funding so far, backed by D1 Capital Companions, Tiger International, Dragoneer, DFJ Development, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding workforce at DoorDash, Kevin Durant’s Thirty 5 Ventures, and different notable angel buyers.
Able to Make a Distinction within the Hashish Business?
At Dutchie, we’re right here to extend accessibility to hashish by empowering dispensaries and guiding shoppers by means of a seamless expertise. Our Help Group is central to that mission, guaranteeing each dispensary and shopper has top-tier tech help to thrive with our platform.
In regards to the Position:
As a key technical escalation level, you’ll assist prospects overcome complicated challenges, offering in-the-moment options and suggestions that shapes our platform’s future. Your experience will preserve our prospects working easily daily of the 12 months.
Key Obligations:
- Turn out to be an skilled within the Dutchie ECommerce platform, supporting all authorized hashish markets.
- Help dispensary and client prospects throughout e-mail, telephone, and reside chat.
- Troubleshoot {hardware} and software program, managing a number of points concurrently.
- Check options for rising points and contribute to data sharing throughout groups.
- Contribute product suggestions to the group for future platform growth.
- Hours of Operation: 5am-6pm PST M-F, 6am-6pm PST Sat-Solar. Open availability (night, weekend, and holidays) are required for this function.
Your Background:
- 1+ years in a buyer help function with a knack for problem-solving.
- Distinctive written and verbal communication expertise.
- Proficiency in web-based software program, CRMs, and Google Suite.
- Flexibility to work evenings, weekends, and holidays as wanted.
Bonus Factors for:
- Expertise within the authorized hashish market or buyer help workforce.
- Conversant in the Dutchie platform.
- Familiarity with Zendesk, Salesforce, Slack, and Zoom.
What We Supply:
- Compensation: $21.64/ hour, with alternatives for development.
- Complete Advantages: Medical, dental, and imaginative and prescient protection to maintain you wholesome.
- Fairness Alternative: Inventory choices for all workers.
- Work-From-Residence Help: Workplace stipend to arrange your area.
- Versatile Time Off: Trip and sick days.
In case you’re enthusiastic about hashish and able to make an actual affect, we would like you on our workforce!
At Dutchie, we’re dedicated to offering an atmosphere of mutual respect the place equal employment alternatives can be found to all candidates and teammates with out regard to race, coloration, faith, intercourse, sexual orientation, gender identification or expression, being pregnant, age, nationwide origin, incapacity standing, genetic data, protected veteran standing, or some other attribute protected by regulation. Dutchie believes that range and inclusion amongst our teammates is important to our success, and we search to recruit, develop and retain essentially the most proficient folks from a various candidate pool.