[Hiring] Buyer Success Supervisor @Bluesight, Inc.

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At Bluesight, our mission is to create groundbreaking options that enhance effectivity, security and visibility for well being methods, hospital pharmacy, and pharmaceutical producers.  We empower our prospects to ship the fitting drugs to the fitting affected person on the proper time, each time.  We’re a excessive progress healthcare info expertise firm with a start-up ‘vibe’ however over 2,000 prospects utilizing our confirmed options.

The Alternative

We’re in search of a Healthcare Buyer Success Supervisor to develop trusted relationships with our hospital prospects and guarantee their long-term success. He/she is going to personal the day-to-day relationship with a e book of shoppers and keep a holistic, data-driven view of their general expertise with each crew and Bluesight resolution. The CSM interfaces with prospects, builds relationships throughout the client group, particularly on the Govt-level, and leverages these relationships to enhance product utilization, reveal and talk product worth, and guarantee general satisfaction is achieved and maintained over the long run.

Core Tasks:

  • Develop Healthcare Govt Relationships and current Govt Enterprise Critiques (EBRs)
  • Construct trusted relationships with healthcare executives and key stakeholders inside the buyer organizations to grasp their strategic objectives, drive product adoption, and obtain buyer outlined outcomes
  • Conduct common enterprise opinions with healthcare executive-level stakeholders, and guarantee all worth assumptions stay legitimate and the connection is producing worth and return
  • Proactively analyze gaps between present state and optimum state and successfully talk suggestions that result in worth
  • Observe and report on key metrics for buyer
  • Buyer Service Tasks:

  • Be educated in the complete product suite/all traces of enterprise, operate because the lead contact and advisor to prospects about options, greatest practices, and information them to the fitting particular person/crew to assist them as wanted for particular requests. 
  • Affect future lifetime worth by larger product adoption, consumer progress, buyer satisfaction, documented ROI and general well being scores.
  • Fluctuate service strategy primarily based on buyer segmentation and supply playbooks
  • Determine buyer expectations and desired outcomes on the completely different ranges/roles inside the group and create success plans that align use circumstances with buyer aims
  • Drive escalation of shopper points and potential threat, quarterback the chance mitigation course of, and guarantee profitable decision of points 
  • Purchase and keep buyer references
  • Monitor and reply to NPS survey suggestions and Buyer Well being scores 
  • Work cross-functionally with Renewals Specialist to safe renewals, determine new income alternatives, and determine areas of renewal threat
  • Obtain annual renewal and progress targets in partnership with Renewals Specialist
  • Necessities:

  • Bachelor’s diploma or equal work expertise
  • 3+ years of Buyer Success, Account Administration, or comparable customer-facing function inside a high-growth SaaS firm
  • 3+ years of B2B Healthcare firm expertise in Account Administration or Buyer Success
  • Core Competencies:

    The perfect candidate brings 3+ years of healthcare Buyer Success expertise that features efficient administration of a giant buyer pool with SaaS contracts above $100k. This candidate demonstrates a capability to stability robust, consultative customer support and persistently obtain efficiency metrics. The function serves because the face of Bluesight, so it’s crucial the candidate demonstrates a transparent and energetic communication fashion that’s efficient at each the chief and finish consumer degree of a company. Lastly, the candidate should be a self-starter and reveal a historical past of success, a number of examples of taking initiative, and the flexibility to reach a fast-paced, excessive stress atmosphere. 

    This place is a distant place and open to candidates within the continental United States.

    Why Bluesight?

    Bluesight’s tradition is constructed on innovation and teamwork. There’s room to develop and alternatives to take initiative. You’ll accomplice with sharp, motivated teammates trying to disrupt a large business—and have enjoyable doing it.  We really consider that the place you’re employed and what you do issues.  Be part of us as we revolutionize the hospital pharmacy panorama!

    -Aggressive wage

    -Break day if you want it – limitless trip days!

    -Beneficiant insurance coverage protection

    -401k program with an organization match

    -Enjoyable, collaborative tradition!

    EOE AA M/F/VET/Incapacity

    All certified candidates will obtain consideration for employment and won’t be discriminated in opposition to on the idea of race, faith, colour, nationwide origin, intercourse, protected veteran standing, incapacity, or every other foundation protected by federal, state or native legal guidelines.



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