Sr Buyer Success Supervisor

Position Description

This position includes working intently with purchasers to outline their technique round CDK options and making certain they perceive how you can make the most of CDK’s merchandise successfully.

• Fields questions and directs purchasers to acceptable assist sources.
• Maintains pre-established relationships and assists in constructing new relationships with dealership administration.
• Demonstrates experience in CDK merchandise, establishing a popularity as a trusted advisor.
• Assesses dealership threat components and identifies threat mitigation methods.
• Works with Gross sales and Advertising to create prospecting alternatives.
• Prepares client-specific stories and shows for schooling and development.
• Identifies tendencies and creates options for recognized gaps utilizing analytics.
• Identifies alternatives and addresses coaching wants for dealership workers.
• Makes suggestions and assists purchasers with trade finest practices and options.
• Drives true worth for patrons and identifies methods for retaining “in danger” purchasers.
• Develops productive working relationships with Lead CSMs and assists the place wanted.
• Mentors CSMs on finest practices and engages in options for shopper wants.
• Seeks and listens to suggestions, demonstrating a optimistic outlook on work.
• Offers recognition to friends and mentors junior workers on threat mitigation methods.
• Makes use of Totango to doc valued-added conversations & engagements with seller companions.

{Qualifications}

• Minimal 5 years of shopper providers, advertising, or gross sales expertise.
• B2B or outdoors gross sales or account administration in an identical trade.
• Skill to journey – 50%.
• Skill to work and affect throughout all ranges of the dealership.
• Data of CDK functions, enterprise technique, and familiarity with the automotive trade.
• In-depth information of variable dealership operations or coaching seller workers on software program functions and processes.
• Proficient in utilizing SalesForce (CX platform as a bonus).
• Excessive sense of urgency and talent to deal with high-stress interactions.
• Sturdy communication expertise with friends and purchasers, each oral and written.
• Skill to work as a staff member and take possession of purchasers.
• Analytical, organizational, and time administration expertise.

Necessities

• Understanding of CDK’s org construction, options, implementation, and repair fashions.
• SaaS expertise most popular however not required.
• Expertise utilizing a CX platform.
• Some information of automotive areas (Entrance-Finish, elements and repair, and Accounting), dealership workflows, and know-how industries most popular.

Advantages

• Medical, dental, and imaginative and prescient advantages.
• Paid Time Off (PTO).
• 401K Matching Program.
• Tuition Reimbursement.