As one among DoorDash’s core operations groups, Buyer Expertise, ensures that when there are bumps within the final mile, there’s at all times somebody there to assist make issues proper. Our workforce designs, manages, and operates DoorDash’s massive and rising world community of help facilities, with the last word objective of delivering an impressive buyer expertise as reliably as doable.
The Senior Supervisor function will lead the Client Expertise workforce targeted on teammate help and strategic DashPass partnership. On a typical day you would possibly develop options to optimize teammate processes to make sure Shoppers can obtain quick and honest resolutions, create a plan to distinguish the expertise for DashPass subscribers or dive into knowledge to clarify Client satisfaction efficiency on the lowest stage of element and translate them into actionable plans to hit enterprise OKRs.
Our greatest Technique & Operations Senior Managers have robust strategic abilities, are equal components analytical and inventive, have distinctive interpersonal and relationship-building abilities, and are keen to roll up their sleeves and do no matter it takes to make their enterprise profitable. They’re additionally confirmed cross purposeful leaders who excel at influencing up and motivating a workforce in the direction of a objective.
We anticipate this place to be stuffed by 9/7/25.
About DoorDash
At DoorDash, our mission to empower native economies shapes how our workforce members transfer shortly, be taught, and reiterate in an effort to make impactful choices that show empathy for our vary of customers—from Dashers to service provider companions to customers. We’re a know-how and logistics firm that began with door-to-door supply, and we’re on the lookout for workforce members who may also help us go from an organization that’s recognized for delivering meals to an organization that individuals flip to for any and all items.
DoorDash is rising quickly and altering always, which supplies our workforce members the chance to share their distinctive views, remedy new challenges, and personal their careers. We’re dedicated to supporting workers’ happiness, healthiness, and total well-being by offering complete advantages and perks together with premium healthcare, wellness expense reimbursement, paid parental depart and extra.
Our Dedication to Variety and Inclusion
We’re dedicated to rising and empowering a extra inclusive neighborhood inside our firm, business, and cities. That’s why we rent and domesticate numerous groups of individuals from all backgrounds, experiences, and views. We consider that true innovation occurs when everybody has room on the desk and the instruments, sources, and alternative to excel.
Assertion of Non-Discrimination: Consistent with our beliefs and objectives, no worker or applicant will face discrimination or harassment primarily based on: race, shade, ancestry, nationwide origin, faith, age, gender, marital/home companion standing, sexual orientation, gender identification or expression, incapacity standing, or veteran standing. Above and past discrimination and harassment primarily based on “protected classes,” we additionally try to stop different subtler types of inappropriate habits (i.e., stereotyping) from ever gaining a foothold in our workplace. Whether or not blatant or hidden, obstacles to success haven’t any place at DoorDash. We worth a various workforce – individuals who establish as girls, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Different Pacific Islander, differently-abled, caretakers and fogeys, and veterans are strongly inspired to use. Thanks to the Stage Enjoying Discipline Institute for this assertion of non-discrimination.
Pursuant to the San Francisco Truthful Likelihood Ordinance, Los Angeles Truthful Likelihood Initiative for Hiring Ordinance, and another state or native hiring laws, we are going to think about for employment any certified applicant, together with these with arrest and conviction data, in a fashion in step with the relevant regulation.
In the event you want any lodging, please inform your recruiting contact upon preliminary connection.