We exist for staff and their employers — who’re the spine of our financial system. That’s the place Centivo is available in — our mission is to convey reasonably priced, high-quality healthcare to the hundreds of thousands who battle to pay their healthcare payments.
As a Shopper Operations Enterprise Intelligence Developer, you may be answerable for making certain accuracy and integrity of consumer knowledge in inside programs and delivering it to exterior stakeholders. The Shopper Operations Enterprise Analyst will personal all reporting wants for Shopper Success and can monitor KPIs associated to consumer satisfaction, service degree agreements (SLAs), and operational efficiency. This position will use knowledge analytics and different instruments to establish areas of enchancment wanted within the enterprise, scope out the initiative, after which lead the mission via to completion.
Obligations Embrace:
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Measure consumer efficiency and frequently report on traits together with however not restricted to: traits, areas of alternative, assembly/exceeding objectives
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Operate as a liaison between enterprise, technical assets to make sure folks, processes, and options meet or exceed the wants of our Purchasers and Operational areas.
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Proactively establish alternatives and advocate system options that enhance automation, resolve system deficiencies, and improve claims processing and reporting to satisfy and exceed enterprise necessities.
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Take part within the evaluation of recent applied sciences, new distributors, and any system enhancements being contemplated.
{Qualifications}:
Required Abilities and Talents:
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Proficient in constructing new stories and writing queries in SQL, Tableau, Energy BI, and so forth.
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Proficient in knowledge evaluation, together with SQL, Excel, Tableau, Personify and different generally used reporting databases.
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Demonstrated organizational abilities and talent to work independently, problem-solve, and make selections.
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Wonderful verbal and written communication abilities; capacity to talk clearly and concisely, conveying advanced or technical data in a fashion that others can perceive, in addition to capacity to know and interpret advanced data from others, together with however not restricted to reimbursement coverage requirements.
Training and Expertise:
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Bachelor’s diploma in Info Techniques, Laptop Science, Well being Informatics, or a associated subject.
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3 years of expertise working with the next medical health insurance merchandise: HMO, PPO, HDHP, and so forth. and funding sorts: Absolutely insured, ASO, Degree Funded.
Work Location:
Centivo Values:
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Resilient – That is depraved onerous. There isn’t any straightforward button for healthcare affordability. Fortunately, the mission makes it value it and sustains us when issues are powerful. Being resilient ensures we don’t hand over.
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Unusual – The established order stinks so we needed to exit and construct one thing higher. We all know the healthcare system. It is not working for members, employers, and suppliers. So we’re constructing it from scratch, from the bottom up. Our focus is on making issues higher for them whereas additionally bettering medical outcomes – which is daring and unusual.
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Constructive – We care about one another. It takes vitality to do onerous stuff, construct one thing higher and to be resilient and unconventional whereas doing it. Due to that, we be sure we give kudos freely and suggestions with care. When our tank will get low, a staff member is there to be a supply of recent vitality. We have fun collectively. We’re supportive, beneficiant, humble, and optimistic.
Who we’re:
Centivo is an revolutionary well being plan for self-funded employers on a mission to convey reasonably priced, high-quality healthcare to the hundreds of thousands who battle to pay their healthcare payments. Anchored round a major care based mostly ACO mannequin, Centivo saves employers 15 to 30 % in comparison with conventional insurance coverage carriers. Workers additionally notice vital financial savings via our free major care (together with digital), predictable copay and no-deductible profit plan design. Centivo works with employers ranging in measurement from 51 workers to Fortune 500 firms. For extra data, go to centivo.com.
Headquartered in Buffalo, NY with workplaces in New York Metropolis and Buffalo, Centivo is backed by main healthcare and know-how buyers, together with a current spherical of funding from Morgan Well being, a enterprise unit of JPMorgan Chase & Co.