Are you able to energy the World’s connections?
Should you don’t assume you meet the entire standards under however are nonetheless within the job, please apply. No one checks each field – we’re in search of candidates which are significantly robust in just a few areas, and have some curiosity and capabilities in others.
Concerning the function:
You can be working at a dynamic and quick paced start-up as a member of the Buyer Expertise (CX) crew. You can be enabling Prospects to leverage APIs and microservices to drive their enterprise initiatives in one of the thrilling and progressive know-how domains within the trade. This crew is accountable for interfacing with our prospects all through their lifecycle serving to them understand the worth of their Kong funding.
As a member of the CX crew you’ll act as a champion for our most important asset, our prospects. You can be working with a portfolio of consumers looking for to determine progress alternatives and making certain they’ve what they have to be profitable. On this function you’ll work alongside the US and LATAM gross sales groups and may have the chance to construct a big portfolio of Prospects.
That is an extremely thrilling and difficult function on the forefront of know-how, requiring somebody with very robust organizational and communication abilities. You’ll not solely be constructing robust relationships with key prospects, you’ll be pioneering the strategy to managing prospects by leveraging self service know-how and re-usable belongings to maximise the worth Kong can present.
Working at Kong presents a novel alternative to assist to modernize enterprise software program and study how companies run within the digital age.
Above all you’ll be appearing as a stellar teammate for the remainder of Kong.
What you’ll be doing:
- Teaching our prospects all through their lifecycle whereas working collaboratively with the remainder of the Buyer Expertise groups to make sure buyer outcomes
- Defining what ‘good’ appears like when it comes to adoption plans, post-sales engagement, what’s advisable and why
- Working with Gross sales and Product groups to make sure our prospects are getting essentially the most out of the answer
- Serving to innovate our tooling and processes to make you and your crew extra environment friendly
- Engaged on progressive and leading edge buyer tasks
- Studying our merchandise and applied sciences, taking that information and making use of it to actual world utilization
- Collaborating with different friends, enterprise companions and teams. Representing not solely your self and the remainder of your crew however all of Kong and different thrilling duties you might determine to develop our firm
The profitable candidate will:
- Have a builder’s mentality, looking for to search out options to complicated issues that may make life higher for our prospects and Kong
- Handle a portfolio of economic prospects, in search of patterns that may be addressed by an automatic strategy utilizing the renewable energy buyer engagement strategies
- Have ardour and willpower about our know-how and our prospects
- Be a self starter with robust organizational abilities to drive efficient buyer outcomes
- Have an excellent understanding of complicated know-how environments
- Have nice self consciousness and powerful communication abilities
- Ideally have prior expertise of an analogous function inside SaaS, Open Supply and/or Infrastructure software program firms
- Have a strong understanding of Cloud Native and the applied sciences that make it work (Containerization, Kubernetes, Microservices) in addition to have a have a foundational understanding of APIM.
- Lastly, understands the worth of DevOps, CI/CD and Cloud Computing IaaS.
About Kong:
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