The Senior Director of Cloud Operations is liable for the operational integrity, efficiency, and reliability of enterprise cloud environments. This position leads a worldwide, data-driven operations group with a robust emphasis on incident administration, service continuity, and steady enchancment. This position reviews on to the Vice President of Cloud.
This place will likely be liable for main a worldwide group of cloud engineers, SRE observe, service administration instruments and operations utilizing a metrics-first strategy.
What your impression will appear to be right here:
- Cloud Infrastructure Operations
- Oversee the each day operations of cloud platforms (AWS, Azure, GCP), guaranteeing excessive availability and efficiency throughout world areas.
- Lead the event and execution of operational runbooks, SOPs, and escalation paths.
- Incident Administration & Response
- Personal the end-to-end incident administration lifecycle: detection, triage, escalation, decision, and post-incident assessment.
- Lead a worldwide incident response group with 24/7 protection, guaranteeing seamless handoffs throughout time zones.
- Implement real-time monitoring, alerting, and automatic remediation to scale back MTTD and MTTR.
- Use knowledge analytics to determine incident tendencies, recurring points, and systemic dangers.
- Conduct innocent postmortems and guarantee corrective actions are prioritized and tracked to closure.
- Information-Pushed Operational Management
- Construct and lead a worldwide group of cloud engineers, SREs, and operations analysts utilizing a metrics-first strategy.
- Outline and observe operational KPIs (e.g., uptime, incident frequency, decision time, change success charge) to drive accountability and efficiency.
- Leverage dashboards and analytics platforms (e.g., Datadog, Grafana, Splunk, ServiceNow) to offer real-time visibility into system well being and group efficiency.
- Use knowledge to tell staffing fashions, on-call rotations, and workload balancing throughout areas.
- Foster a tradition of steady enchancment by data-backed retrospectives and operational critiques.
- AI enabled Focus
- Drive AI and ML adoption in operational workflows (e.g., predictive monitoring, incident sample evaluation and many others.,) to enhance uptime and automate repetitive duties.
- Outline and execute AI-driven observability technique utilizing instruments like AIOps platforms for clever alerting and root trigger evaluation.
- Collaborate with Engineering, Safety, and Product groups to embed AI-enabled automation in deployment pipelines, change administration and many others.,.
- Set up and keep SLOs/SLAs leveraging AI-generated insights to prioritize engineering work that improves reliability and buyer expertise.
- Oversee incident administration, post-mortems, and steady enchancment, incorporating AI instruments for impression evaluation and data retention.
- Operational Governance
- Outline and implement SLAs, SLOs, and operational KPIs.
- Guarantee compliance with safety, regulatory, and audit necessities.
- Handle change management, configuration administration, and launch processes to reduce operational danger.
- Price & Vendor Administration
- Monitor and optimize cloud spend by value governance and utilization evaluation.
- Handle vendor relationships, contracts, and service-level agreements.
- Collaboration & Communication
- Accomplice with engineering, safety, and enterprise groups to align operations with product and repair targets.
- Present common reporting and updates to government management on operational well being, dangers, and incident tendencies.
- Training
- Bachelor’s or grasp’s diploma in pc science, Info Techniques, or associated subject.
- Expertise
- 14+ years in IT operations, with 7+ years in cloud infrastructure and operations management.
- Confirmed expertise main world groups and managing high-severity incidents in large-scale environments.
- Expertise
- Deep experience in cloud operations, incident response, and repair reliability.
- Sturdy data of ITIL, SRE, and DevOps practices.
- Proficiency in operational analytics and observability instruments.
- Wonderful management, communication, and cross-functional collaboration abilities.
- Sturdy presentation abilities, together with expertise presenting to giant world audiences.
- Certifications (Most well-liked)
- AWS Licensed DevOps Engineer – Skilled
- Azure Administrator Affiliate
- ITIL Basis or Practitioner
The Staff
We space globally distributed workforce throughout the US, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Tradition
At Granicus, we’re constructing a clear, inclusive, and secure house for everybody who needs to be part of our journey. A couple of tradition highlights embody –
– Worker Useful resource Teams to encourage various voices
– Espresso with Mark periods – Our staff get to work together with our CEO on crucial and generally troublesome points starting from psychological well being to work life steadiness and present affairs.
– Embracing range & fostering a tradition of ideation, collaboration & meritocracy
– We usher in particular friends on occasion to debate points that impression our worker inhabitants
The Firm
Serving the Folks Who Serve the Folks
Granicus is pushed by the joy of constructing, implementing, and sustaining expertise that’s remodeling the Govtech trade by bringing governments and its constituents collectively. We’re on a mission to help our prospects with assembly the wants of their communities and implementing our expertise in methods which can be equitable and inclusive. Granicus has persistently appeared on the GovTech 100 listing over the previous 5 years and has been acknowledged as the most effective corporations to work on BuiltIn.
During the last 25 years, we’ve got served 5,500 federal, state, and native authorities businesses and greater than 300 million citizen subscribers energy an unmatched Subscriber Community that use our digital options to make the world a greater place. With complete cloud-based options for communications, authorities web site design, assembly and agenda administration software program, information administration, and digital providers, Granicus empowers stronger relationships between authorities and residents throughout the U.S., U.Okay., Australia, New Zealand, and Canada. By simplifying interactions with residents, whereas disseminating important data, Granicus brings governments nearer to the individuals they serve—driving significant change for communities across the globe.
The Influence
The Course of
– Evaluation – Take a fast evaluation.
– Telephone display screen – Converse to one among our gifted recruiters to make sure this could possibly be a match.
– Hiring Supervisor/Panel interview – Discuss to the hiring supervisor to allow them to study extra about you and also you about Granicus. Meet extra members on the group! Study extra and share extra.
– Reference checks – Present 2 references so we are able to hear about your awesomeness.
– Verbal supply – Let’s speak numbers, advantages, tradition and reply any questions.
– Written supply – Signal a proper letter and get excited as a result of we positive are!
Advantages at Granicus India
Together with the challenges of the job, Granicus affords staff a beautiful advantages bundle which incorporates –
– Hospitalization Insurance coverage Coverage overlaying staff and their relations together with mother and father
– All staff are coated below Private Accident Insurance coverage & Time period Life Insurance coverage coverage
– All staff can avail annual well being test facility
– Eligible for reimbursement of phone and web bills
– Wellness Allowance to avail well being membership memberships and/or entry to bodily health centres
– Wellbeing Wednesdays which incorporates 1x world Unplug Day and 2x No Assembly Days each quarter
– Memberships for ‘meditation and mindfulness apps together with on-demand psychological well being help 24/7
– Entry to studying administration system Say., LinkedIn Studying Premium account membership & many extra
– Entry to Rewards & recognition portal and quarterly recognition program
Safety and Privateness Necessities
– Chargeable for Granicus data safety by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus data belongings in accordance with the corporate’s data safety program.
– Chargeable for guaranteeing the information privateness of our staff and prospects, their knowledge, in addition to taking all required privateness coaching in a well timed method, in accordance with firm insurance policies.
Granicus is dedicated to offering equal employment alternatives. All certified candidates and staff will likely be thought of for employment and development with out regard to race, colour, faith, creed, nationwide origin, ancestry, intercourse, gender, gender identification, gender expression, bodily or psychological incapacity, age, genetic data, sexual or affectional orientation, marital standing, standing concerning public help, familial standing, army or veteran standing or some other standing protected by relevant regulation.