Location:
Distant (USA-All states)
Standing: Full-Time, Everlasting
Division: Skilled Companies
About LemonEdge
LemonEdge is on a mission to revolutionize non-public markets know-how. Our fashionable, no-code core accounting platform powers the again places of work of a few of the most refined non-public fairness, enterprise capital, and fund administration corporations globally with shoppers managing over $4 trillion in property below administration.
Backed by world-class buyers together with Blackstone Strategic Improvements and Sidekick Companions, we’re scaling quickly throughout North America, Europe, the Gulf, and the Channel Islands. Since our launch in 2020, we have constructed a world crew of 80+ workers throughout six continents.
Our tradition is entrepreneurial, fast-paced, and collaborative. We reward accountability, worth deep experience, and are relentlessly targeted on consumer outcomes. This can be a uncommon alternative to affix a scaling SaaS firm remodeling an trade.
The Alternative
We’re searching for a Skilled Companies Venture Supervisor to steer consumer implementation and alter initiatives throughout our world buyer base. You’ll be a central determine in our post-sales lifecycle working straight with shoppers, inner groups, and senior management to make sure profitable onboarding and platform adoption.
You’ll handle a number of advanced initiatives, aligning industrial objectives, useful resource allocation, and consumer satisfaction. The function sits inside our Skilled Companies perform.
This can be a extremely seen, client-facing function with direct affect on our potential to scale, cut back churn, drive growth income, and enhance NDR (Web Greenback Retention). If you’re enthusiastic about supply excellence, constructing consumer relationships, and making a tangible distinction — this function is for you.
Key Duties
Shopper Supply Management
- Handle the end-to-end supply of advanced consumer implementation and onboarding initiatives throughout non-public fairness and fund administration shoppers.
- Set up venture governance, RACI, milestones, and supply metrics in alignment with consumer and inner groups.
- Personal the supply relationship with consumer stakeholders, together with PMs, operational leads, and C-suite sponsors.
- Guarantee consumer initiatives are delivered on time, on finances, and to outlined scope balancing industrial constraints and technical realities.
- Preserve common cadence of venture standing reporting, threat assessments, finances monitoring, and steering committee updates.
- Construct clear and structured implementation plans aligned to LemonEdge’s inner frameworks and supply playbooks.
- Proactively handle venture dangers, scope creep, resourcing gaps, and consumer blockers, escalating appropriately and making certain decision.
Inner Execution & Stakeholder Administration
- Coordinate cross-functional groups together with Resolution Consulting, Product, Engineering, Help, and Business to make sure seamless supply.
- Create and preserve RAID logs (Dangers, Assumptions, Points, Dependencies) and preserve clear inner documentation and determination logs.
- Present structured handovers to post-implementation groups together with Help and Buyer Success.
- Lead inner supply retrospectives and assist steady enchancment of supply methodologies.
- Guarantee all venture documentation is accomplished in accordance with inner QA, compliance, and monetary requirements.
Business & Strategic Outcomes
- Monitor supply gross margin, useful resource utilization, and contract supply effectivity.
- Help upsell and renewal efforts by creating trusted relationships and figuring out future wants.
- Affect NDR by decreasing implementation drag and enhancing consumer time-to-value.
- Contribute to inner instruments, templates, onboarding guides, and supply KPIs.
- Act as a supply advisor in key consumer conferences, investor periods, or accomplice calls the place wanted.
About You
You’re an skilled venture chief with a monitor file of delivering high-impact know-how implementations. You perceive Skilled Companies in a B2B SaaS or FinTech atmosphere and may stability supply element with big-picture consumer worth. You’re energized by fixing issues, aligning folks, and delivering outcomes.
Required Expertise & Abilities
- 5–8 years of expertise in client-facing SaaS or FinTech venture administration, ideally in enterprise or mid-market implementations.
- Expertise working in Personal Fairness, Funding Administration or Funding Banking.
- Deep expertise managing a number of simultaneous supply workstreams throughout world time zones.
- Robust communication and stakeholder administration abilities together with the flexibility to affect senior exterior shoppers and inner management.
- A structured and proactive strategy to supply assured with budgets, timelines, dangers, and governance.
- Demonstrated potential to steer distant, cross-functional groups and resolve supply blockers.
- Familiarity with consumer onboarding in regulated or advanced environments (e.g. monetary providers, enterprise software program).
- Strong working information of venture instruments (e.g. Smartsheet and or Jira, Azure DevOps, Excel, Outlook).
- Bachelor’s diploma required. PMP, PRINCE2, or Agile certifications strongly most well-liked.
Good to Have
- Expertise in non-public fairness, enterprise capital, or fund administration know-how.
- Working information of consumer lifecycle metrics: time-to-value, NDR, churn, CSAT.
- Capability to interpret industrial contracts (e.g. SoWs) and handle supply to contractual obligations.
- Expertise contributing to the event of inner venture methodologies or playbooks.
Wage Expectations:
Relying on expertise $95,000.00 – $120,000.00.
Advantages:
- Well being, dental, and imaginative and prescient protection.
- Versatile paid time without work.
- Distant-first tradition with periodic journey to shoppers or crew occasions.
Key Efficiency Indicators (KPIs)
You can be evaluated on:
- Venture Supply Success Price:
% of initiatives delivered on time, on finances, and in scope.
- Shopper Satisfaction:
CSAT rating at go-live and consumer suggestions throughout supply.
- Supply Gross Margin:
Profitability of assigned implementation initiatives.
- Time-to-Stay:
Period from venture kickoff to profitable go-live.
- Growth Alternatives:
Contribution to NDR via consumer belief and upsell enablement.
- Threat Administration:
Timeliness and accuracy of threat mitigation and concern decision.
- Inner High quality:
Documentation, collaboration, and alignment to supply requirements.