[Hiring] Buyer Help Consultant @Proprietor

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Proprietor is the all-in-one platform that eating places use to succeed on-line.

Hundreds of restaurant house owners use our instruments to construct their web site, drive on-line orders, create their very own branded app, handle their buyer relationships, and arrange advertising automations.

You possibly can consider it as Shopify meets HubSpot, however particularly for eating places.

Study extra concerning the issues we’re fixing for our clients here.

🌎 Our imaginative and prescient

We’re beginning by serving to impartial eating places succeed on-line.

But it surely’s not simply eating places that want our assist. Most native companies are combating these similar issues. Enormous know-how companies are taking their clients, bleeding their income, and making it exhausting for them to outlive.

As soon as we nail the answer for eating places – we’ll scale it into each different native enterprise kind.

Sooner or later we envision, tens of tens of millions of native enterprise house owners will use our know-how to reach the digital age.

🚀 Our traction

In simply over 3 years we have generated tens of tens of millions in income, served tens of millions of visitors, and processed lots of of tens of millions of on-line orders.

Extra importantly, we’ve helped 1000’s of restaurant house owners save their companies – and never  solely survive, however thrive.

⭐ Our group

Our group grew from beneath 100 to just about 200 gifted individuals in 2024. We’ve bought prime expertise from probably the most profitable corporations in SMB software program, together with: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even quicker in 2025 to maintain tempo with our buyer development.

🌆 The place we work

Proprietor is a remote-first, international firm headquartered in San Francisco, with a gross sales hub in Toronto. For just a few of our roles we prioritize in-person collaboration at considered one of our workplace places. Most of our teammates are distributed all through the globe. Please overview the function description and talk about along with your recruiter for extra particulars on location.

🔍 Why we’re on the lookout for you

As a Buyer Help Consultant you’ll be the primary to assist when a restaurant proprietor has a query or is dealing with an issue. Sturdy communication expertise are a should to offer nice options and an general white-glove expertise for our valued clients.

We’re particularly on the lookout for a group member who’s fluent in English and may present clear, exact, and detailed assist with robust English proficiency.

This can be a fast-paced, KPI-focused function so consideration to element is vital – your days might be spent managing a excessive quantity of inbound/outbound calls, emails, and chats from our clients and their visitors. This provides you a novel alternative to good your time administration and client-facing expertise.

Your success might be measured by your potential to persistently present wonderful assist that makes restaurant house owners say “wow” each time they contact us.

This can be a distant function within the Philippines.

💥 The affect you should have

  • Reply shortly and precisely to a excessive quantity of inbound cellphone calls, and a few chats and emails from our clients and their visitors.
  • Preserve a buyer satisfaction stage over 90%
  • Use Salesforce to log all actions and interactions with our clients
  • Talk and collaborate along with your group on Slack to offer the very best options for our clients
  • ✅ Minimal necessities

  • Buyer-facing assist expertise, ideally at a software program firm.
  • Fluent English speaker with glorious spoken and written communication expertise.
  • A delegated make money working from home space, with high-speed web connection and free from interruptions and background noise.
  • Experiencing working in a fast-paced setting.
  • Expertise with a telephony system reminiscent of Talkdesk or RingDNA
  • Previous expertise with eating places is a large plus!
  • 🏆 Pay

  • The estimated yearly compensation for this function is the native equal to $12-16K USD
  • 🚩 Discover – Employment Scams

    Communication from our group relating to job alternatives will solely be made by an Proprietor group member with an @proprietor.com electronic mail tackle.

    We don’t conduct interviews over electronic mail or chat platforms, and we are going to by no means ask you to offer private or monetary data reminiscent of your mailing tackle, social safety quantity, bank card numbers or banking data.  When you imagine you might be being contacted by scammer, please mark the communication as “phishing” or “spam” and don’t reply.



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