[Hiring] Director of Implementation Providers @Radicle Well being

About Radicle Well being: 

Radicle Well being is a group of human companies software program merchandise created and designed to foster collaboration and experimentation throughout our groups in order that we will collectively higher serve our communities. We consider expertise is on the root of success within the human companies sector, however that no single system can meet the wants of each company. So we’ve constructed Radicle Well being round this guideline. Our merchandise are 100% dedicated to their clients and the people their clients serve. However underneath one roof, our groups can be taught from one another, can extra shortly check concepts, and may assume holistically about our communities and the individuals on the heart of these communities. Be taught extra at www.radicle-health.com 

In regards to the Job: 

Radicle Well being is on the lookout for a Director of Implementation Providers On this position, you’ll outline and drive the strategic imaginative and prescient for the implementation, coaching, and content material capabilities, making certain alignment with organizational development targets and enhancing buyer success outcomes. This position gives govt management and oversight throughout the implementation, content material, and coaching groups, fostering a tradition of operational excellence, innovation, and accountability. Leveraging trade insights and rising applied sciences, the Director will develop forward-looking methods that optimize buyer onboarding and training initiatives, making certain they’re scalable, environment friendly, and ship vital worth to each clients and the enterprise. The perfect candidate will drive steady enchancment initiatives, champion finest practices, and domesticate a high-performing, customer-centric group that helps long-term enterprise success.  

Who you’re: 

• Seasoned Chief: Implementation workforce management expertise with confirmed outcomes and a ardour for buyer empathy
• Buyer-centric: You’re genuinely keen about serving to clients remedy their enterprise issues and serving as an advocate for his or her success by main impactful, partaking classes and synthesizing invaluable suggestions on their behalf again to cross-functional groups.
• Relationship-builder: You’ve a honed capacity to construct relationships, utilizing each braveness and candor in a fashion that fosters credibility, belief, and alternative with purchasers and colleagues. You perceive totally different stakeholder dynamics and learn how to optimize for what’s finest for all concerned.
• Sturdy Cross-functional Accomplice: you construct collaborative relationships together with your cross-functional companions. You perceive different groups’ priorities, how they overlap with yours, learn how to keep aligned, and learn how to preserve tasks transferring
• Options-oriented: You’ve a development mindset, a excessive common enterprise acumen for what drives success for our purchasers in addition to how change impacts that success, and a flair for taking the initiative and problem-solving within the face of ambiguity.

• Sturdy problem-solving abilities: you’ll be able to find out about an issue, create a really helpful data-first strategy, and design a technique primarily based on what you be taught

What you’ll be liable for: 

Strategic Management and Imaginative and prescient

• Outline and drive the strategic imaginative and prescient for the implementation companies operate, making certain alignment with organizational development targets and enhancing buyer success outcomes.
• Present executive-level management and oversight to the implementation, content material, and coaching groups, creating an setting of operational excellence, innovation, and accountability.
• Leverage trade insights and rising applied sciences to tell the event of forward-looking implementation methods, making certain the corporate stays on the forefront of buyer expertise innovation.
• Develop and implement scalable, environment friendly buyer implementation and coaching frameworks that drive worth for each the group and its clients, making certain sustainable long-term success and differentiation out there.

Implementation and Onboarding

• Strategically information the shopper onboarding lifecycle to make sure alignment with enterprise targets, buyer success, and operational effectivity.
• Develop and drive the overarching implementation technique in collaboration with useful leaders, making certain scalable processes that help firm development and buyer satisfaction.
• Foster cross-functional collaboration between implementation, product, and gross sales groups to streamline onboarding processes, making certain seamless buyer experiences.

Coaching and Buyer Schooling

• Form the strategic course of buyer training initiatives to help product adoption, engagement, and retention.
• Lead the creation of scalable coaching and education schemes that deal with evolving buyer wants and market traits, making certain alignment with the corporate’s long-term targets.
• Collaborate with leaders throughout the enterprise to determine key buyer challenges, integrating insights into ongoing coaching content material and supply strategies.
• Drive steady enchancment in buyer studying experiences by setting benchmarks for achievement and using knowledge to optimize academic outcomes.

Steady Enchancment and Greatest Practices

• Lead the strategic improvement of steady enchancment initiatives, driving course of innovation and operational excellence throughout all implementation companies.
• Domesticate a tradition of excessive efficiency, innovation, and steady studying throughout the implementation group, aligning with broader firm targets.
• Set up frameworks and methods for skilled development and talent improvement, empowering workforce leaders to construct high-performing groups.
• Champion the adoption of trade finest practices throughout all implementation actions, making certain scalability and alignment with long-term enterprise targets, buyer satisfaction, and retention.

What we provide: 

• Aggressive medical, dental, and imaginative and prescient healthcare protection  

• Compensation: $150,000 – $200,000 Base Wage

Wage ranges are depending on a wide range of components, together with {qualifications}, expertise and geographic location. Extra details about the wage vary particular to your working location and different components can be shared through the hiring course of. 

Radicle Well being is an Equal Employment Alternative employer that proudly pursues and hires a various workforce. Radicle Well being doesn’t make hiring or employment selections on the premise of race, shade, faith or spiritual perception, ethnic or nationwide origin, nationality, intercourse, gender, gender-identity, sexual orientation, incapacity, age, navy or veteran standing, or every other foundation protected by relevant native, state, or federal legal guidelines or prohibited by Firm coverage.