[Hiring] CX Stylist @Hire The Runway

About Us:

Hire the Runway (RTR)  is reworking the way in which we dress by pioneering the world’s first Closet within the Cloud. Based in 2009, RTR has disrupted the $2.4 trillion trend business by inspiring ladies with a extra joyful, sustainable and financially-savvy option to really feel their greatest day by day. As the final word vacation spot for round trend, the model now presents infinite factors of entry to its shared closet by way of a completely customizable subscription to trend, one-time rental or possession. RTR presents designer attire and equipment from a whole lot of name companions and has constructed in-house proprietary expertise and a one-of-a-kind reverse logistics operation. Beneath CEO and Co-Founder Jennifer Hyman’s management, RTR has been named to CNBC’s “Disruptor 50” 5 occasions in ten years, and has been positioned on Quick Firm’s Most Revolutionary Corporations checklist a number of occasions, whereas Hyman herself has been named to the “TIME 100” most influential individuals on the planet and as one in every of Individuals journal’s “Ladies Altering the World.”

In regards to the Function:

As a distant Stylist, you’ll be chargeable for driving retention by way of personalised styling interactions with our clients to assist them feel and appear their greatest. On this function you’ll give skilled styling recommendation to our members and help them in placing collectively outfits each for on a regular basis and special day occasions. To do that nicely, you’ll need a eager eye for fashion, sustain with the host tendencies and you’ll need to have glorious customer support abilities.  You can be chargeable for creating and constructing trusting relationships with clients, serving to them really feel assured alongside every step of the RTR journey. This function may have a direct influence on the expertise of our clients and the retention and loyalty to Hire the Runway. This can be a full-time alternative nonetheless there shall be alternative for part-time digital styling work sooner or later. 

This can be a full-time, distant function working weekend hours. The usual schedule for this function shall be Saturday by way of Wednesday, 9am-6pm. Please word this is a distant function, nonetheless candidates should reside as everlasting residents in one of many following states (worldwide distant work is prohibited):

• Arizona
• Colorado
• Florida
• Illinois
• Kansas
• Massachusetts
• New York
• Oregon
• Tennessee
• Texas
• Virginia

What You’ll Do:

• Liable for styling clients by way of Zoom or the channel of their alternative for all of their upcoming occasions together with constructing outfits, offering trend recommendation, with match ideas and styling methods
• Develop one-to-one consumer relationships by way of common communication, and seek advice from particular person’s orders/returns historical past to boost the shopper expertise
• Buyer centric – confirmed potential to foster and keep private relationships with shoppers to construct model loyalty. You’ll have a clientele guide and shall be chargeable for driving retention/ gross sales by way of relationship based mostly promoting strategies, in addition to re-engage lapsed shoppers, by rising spend of people and growing consumer loyalty
• Proactive gross sales strategy – capable of present initiative/concepts to consistently enhance the consumer expertise and drive retention
• Function a proud model ambassador of Hire the Runway, consistently championing our core values to drive model consciousness and buyer acquisition
• Preserve data of all Hire the Runway merchandise together with match, kinds and stock.
• Share buyer suggestions and data with different crew members and leaders with a view to repeatedly enhance and evolve the shopper expertise.
• Pre-appointment and publish appointment  outreach, connecting with the shopper to make sure we’ve a range that’s curated for her physique kind and elegance preferences, together with constructing an evolving relationship and consumer checklist, at all times aiding the shopper in no matter they have to be outfitted for
• Adhere to model requirements for all zoom styling appointments

About You/Necessities

• You’ve got not less than 3+ years of expertise working as a digital or in individual stylist or private shopper or related function
• Most well-liked customer support expertise 
• You’ve got a love for trend with in depth data and former expertise in luxurious trend and are captivated with styling and getting our clients into one of the best look that fits them! 
• Your persona and communication abilities can shine by way of something, particularly over zoom to our clients day in and day trip.
• You’ve got a powerful data of attire development and fabrication and measurement and match
• You might be assured, with glorious communication abilities, together with written and verbal abilities
• You’re a drawback solver, and proactive in figuring out new alternatives and areas for enchancment
• You might be buyer obsessed and dedicated to offering a Cinderella Expertise throughout every buyer interplay
• You’ve got technical aptitude and display pc proficiency (G Suite, Google Chrome Browser, Slack, Zoom, and many others).
• You’re a self-starter and environment friendly in multitasking and juggling duties in a quick paced distant gross sales atmosphere

About You / Necessities:

• Laptop proficiency (G Suite, Google Chrome Browser, Slack, Zoom, and many others) required
• Excessive velocity web entry supplied by a cable or fiber supplier with a minimal 10Mbps connection (RTR will present laptop computer & headset)

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The anticipated pay for this place is $18 to $22 per hour. The precise base wage supplied will rely on quite a lot of components, together with with out limitation, the {qualifications} of the person applicant for the place, years of related expertise, stage of training attained, certifications or different skilled licenses held.

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Hire the Runway is an equal alternative employer. In accordance with relevant regulation, we prohibit discrimination in opposition to any applicant or worker based mostly on any legally-recognized foundation, together with, however not restricted to: race, colour, faith, intercourse (together with being pregnant, lactation, childbirth or associated medical circumstances), sexual orientation, gender identification, age (40 and over), nationwide origin or ancestry, citizenship standing, bodily or psychological incapacity, genetic info (together with testing and traits), veteran standing, uniformed service member standing or another standing protected by federal, state or native regulation.