At PeakMetrics, we stand on the forefront of narrative intelligence, harnessing the ability of superior machine studying to safeguard enterprises and authorities businesses from social media manipulation and narrative assaults. Our platform quickly sifts by hundreds of thousands of unstructured, cross-channel media datasets, reworking them into actionable insights. By figuring out adversarial on-line messaging, understanding its viewers, and offering essential context comparable to supply credibility, we empower our prospects to successfully reply to digital threats.
Our staff tackled a few of as we speak’s most intricate media challenges, from disaster administration to thwarting state-sponsored disinformation campaigns. Our aim is unwavering: to protect our purchasers from the dangers of social media manipulation and rising narrative threats by detecting and remediating from dangerous on-line tendencies.
In regards to the Position
We’re searching for a Buyer Expertise & Success Supervisor who is happy to assist our prospects succeed and really feel supported at each step of their journey with PeakMetrics. From onboarding to ongoing engagement, you’ll be a trusted companion to our prospects—making certain they acquire worth, really feel heard, and have a easy and rewarding expertise with our platform.
This isn’t a gross sales or renewals function—your influence will come from relationship-building, lively listening, and considerate coordination throughout groups to make sure every buyer feels profitable and assured utilizing PeakMetrics.
What You’ll Do
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Help and information prospects throughout onboarding to make sure a profitable begin
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Foster sturdy, ongoing relationships by common check-ins and communication
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Be the primary level of contact for buyer questions and companion throughout groups to search out options
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Collaborate with Options Architects to help with technical onboarding and product walkthroughs
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Develop and keep useful guides, assets, and onboarding supplies
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Relay buyer suggestions to Product and Engineering groups to form our roadmap
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Monitor account well being and interact proactively when points come up
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Doc insights and utilization patterns to tell inside technique
You May Be a Nice Match If You:
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Have 5–7 years of expertise in buyer success, expertise, implementation, or assist roles
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Are a transparent and empathetic communicator—comfy working with a spread of stakeholders
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Are naturally organized, detail-oriented, and proactive
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Have a real curiosity about know-how and the way issues work
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Thrive in collaborative, cross-functional environments
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Have expertise with SaaS platforms, notably in information or analytics
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Deliver familiarity with safe environments or government-related purchasers (a plus—not required)
We Supply:
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Distant-first tradition
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Medical health insurance, 401(okay), and different advantages
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Versatile work schedule and limitless time without work
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Alternatives for skilled progress and growth
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A vibrant and inclusive firm tradition
PeakMetrics is an equal alternative employer. We don’t discriminate on the premise of race, faith, coloration, nationwide origin, gender, gender identification or expression, sexual orientation, age, marital standing, veteran standing, or incapacity standing.