[Hiring] Huge Knowledge Assist Options Engineer @Netflix

Position Description

The first objective of the Engineering Assist Group is to empower Knowledge Platform Engineering to scale buyer assist sustainably and successfully. Serving because the frontline useful resource for our engineering workforce, the staff handles, troubleshoots, and resolves buyer requests and points.

• Enhance strategies of labor
• Advocate for patrons
• Improve assist instruments
• Increase platform product choices
• Advance documentation and developer schooling

We’re on the lookout for a Assist Options Engineer with a ardour for Knowledge Platform infrastructure and tooling, customer support, and automation. You’ll be chargeable for:

• Monitoring and dealing with buyer requests
• Troubleshooting and fixing points
• Automating assist wants
• Creating runbooks
• Enhancing and sustaining assist instruments
• Understanding product choices
• Constantly on the lookout for methods to enhance the engineering assist expertise

{Qualifications}

• A minimal of 5 years {of professional} assist or engineering expertise, notably in Huge information applied sciences together with Spark, Trino, Druid, Iceberg, Hadoop framework, Kafka, and Flink
• Prior expertise supporting platforms constructed utilizing open supply applied sciences comparable to Apache Kafka, Spark, and Hadoop
• Expertise with large information warehouse storage methods (e.g. Iceberg)
• At the least 1 12 months of expertise in offering technical assist for Kafka clusters or different pub/sub methods like Google Cloud Pub/Sub, RabbitMQ, and so on.
• Capability to learn and write SQL queries to tug required advanced information to assist any reported points/product defects
• Expertise with cloud infrastructure and/or container orchestration platform is a plus
• Need and aptitude to learn the way the items of the massive information platform work collectively
• Capability to adapt to new instruments and applied sciences shortly
• Proficient in no less than one programming language, ideally Python and/or Java
• Expertise in creating instruments and scripts to automate processes and enhance effectivity
• Demonstrated skill to supply superior buyer assist throughout a posh group
• Glorious written and verbal communication abilities
• Sturdy collaboration abilities and expertise working with cross-functional groups
• Ardour for creating technical documentation and tutorials
• Sturdy problem-solving abilities and the power to troubleshoot advanced points
• Knack for offering proactive suggestions throughout early improvement phases of a product providing

Necessities

• Expertise constructing GenAI options for Assist is an enormous plus
• Expertise constructing and sustaining mature assist infrastructure

Advantages

• Inclusion is a Netflix worth and we try to host a significant interview expertise for all candidates
• Equal-opportunity employer celebrating variety