ABOUT THE ROLE
As a Web site Reliability Engineer at Accela, you will be a part of a high-impact Cloud Engineering & Operations group working to make sure the provision, efficiency, safety, and scalability of our SaaS choices. In contrast to conventional operations roles, our SREs are software program engineers who apply improvement ideas to system reliability—enabling automation, scale, and effectivity.
You’ll collaborate with DevOps, Safety, and Database Engineering groups throughout the corporate, contribute to full-lifecycle software program supply, and play a key function in platform modernization and containerization efforts. It is a strategic function with room to guide, mentor, and form our future cloud structure.
SPECIFIC RESPONSIBILITIES
- Lead and execute platform modernization and refactoring initiatives in alignment with CI/CD greatest practices and strategic objectives
- Drive the complete containerization of the Accela platform, together with orchestration utilizing Kubernetes or related applied sciences
- Enhance the reliability, scalability, and effectivity of methods by growing automation and infrastructure code
- Guarantee the provision, efficiency, and safety of Accela’s SaaS cloud companies by means of proactive engineering and operational excellence
- Present technical management and mentorship to junior engineers, fostering a tradition of steady studying and development
- Carry out deep troubleshooting throughout manufacturing incidents, conduct root trigger evaluation, and implement long-term corrective actions
- Act as a senior escalation level for high-impact incidents, advanced deployments, and important change administration occasions
- Design, construct, and preserve observability dashboards and key efficiency metrics to watch system well being and assist data-driven selections
- Successfully collaborate and lead cross functionally in a distant setting leveraging completely different collaboration instruments (Groups, Slack and so on)
REQUIRED QUALIFICATIONS
- 10+ years in software program engineering or manufacturing methods engineering, ideally in a SaaS setting
- Confirmed management in platform modernization and containerized structure (e.g., Kubernetes)
- Deep expertise with Azure cloud companies and infrastructure (CLI/API utilization)
- Robust command of Git/GitHub and model management greatest practices
- Experience in troubleshooting advanced, distributed methods (full stack)
- Proficiency in Infrastructure as Code instruments, significantly Terraform
- Expertise with Ansible or related configuration administration instruments
- Data of scripting languages comparable to Bash, Python, Ruby, or Go
- Robust understanding of system internals (OS-level) and system administration
- Familiarity with manufacturing monitoring, alerting, and logging instruments
- Demonstrated expertise utilizing AI instruments (e.g., GitHub Copilot) to boost improvement
- Glorious written and verbal communication abilities, with the flexibility to current to senior management
- Robust problem-solving abilities and systematic strategy to incident administration
DESIRED QUALIFICATIONS
- Expertise in Linux environments
- Expertise with PowerShell
- Deep familiarity with Kubernetes deployments
- Expertise with Cloudflare and Harness.io
- Palms-on expertise with Python scripting
- Background in implementing and maturing Incident, Drawback, and Change Administration processes
ABOUT ACCELA For almost 20 years, Accela has been an business chief in designing and delivering authorities software program to enhance effectivity, improve citizen engagement and allow the event of thriving communities. At present, residents are savvy to how companies ought to be delivered, and anticipate a persistently handy, overtly clear view into their native authorities. Whereas authorities businesses battle to do extra with much less, our mission has by no means been extra crucial. Accela offers a strong, cloud-based platform of presidency software program options that speed up development, effectivity, and transparency in communities of all sizes. From planning, to constructing, to service request administration and extra, Accela’s SaaS choices degree the enjoying discipline for small and medium governments and allow smaller businesses to leverage bigger metropolis applied sciences. Our open and versatile expertise helps businesses deal with particular wants immediately, whereas guaranteeing they’re nicely ready for the rising challenges of the longer term.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in growing and nurturing a office group the place our variations are celebrated, and everybody feels a way of psychological security and belonging. Accela is dedicated to placing assets and a spotlight in direction of evolving our practices, insurance policies, and philosophies to allow variety to thrive and to assist fairness in alternative for everybody.
COMPENSATION AND WELL-BEING The annual base wage vary for this full-time place is $170,000-$190,000 (much less relevant taxes). The precise annual base wage supplied could also be adjusted based mostly on quite a lot of components, together with however not restricted to, location, training, abilities, coaching, and expertise. Along with an annual base wage, this place is eligible for an annual bonus goal. It is a discretionary bonus awarded based mostly on firm and particular person purpose achievement.
Accela’s U.S. group members will obtain a beneficiant advantages package deal consisting of choices together with versatile day without work, complete medical, dental, and imaginative and prescient plans, household planning advantages, 401(okay) retirement financial savings plan with firm match, well being financial savings account with firm contributions, versatile spending account, life, accident, and incapacity protection, enterprise journey insurance coverage, worker help packages, and different well-being advantages.
Accela is an Equal Alternative Employer/Affirmative Motion Employer and can reply to requests for job lodging.
All certified candidates will obtain consideration for employment with out regard to race, intercourse, coloration, faith, nationwide origin, protected veteran standing, or based mostly on incapacity, gender id, and sexual orientation.
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