About Superhuman:
We’re a bunch of health club lovers who obtained bored with an business that takes itself too critically. Our mission is easy: flip boring exercises into day by day celebrations and make health enjoyable.
We imagine the perfect exercises occur while you’re truly having fun with your self. The health business has been caught in ‘no ache, no achieve’ mode for too lengthy. Nice outcomes and good occasions aren’t mutually unique – they’re higher collectively.
There’s nothing just like the excessive of an awesome exercise – that second when the power kicks in, your playlist hits proper, and also you shock your self with what you are able to do. We’re right here to ensure each session looks like that
Superhuman is constructing probably the most desired pre-workout power model, creating critically enjoyable merchandise that really work. We’re in search of a artistic storyteller and strategic thinker to guide our product advertising.
The Alternative:
We’re looking for a talented and passionate Buyer Service Consultant (CSR) who might be liable for dealing with all points of customer support. You’ll act as a liaison, present product/service info, reply questions, and resolve any rising issues that our clients would possibly face with accuracy and effectivity. You’ll be liable for educating clients on our product choices.
About you:
- You LOVE coping with individuals and problem-solving
- You could have the power to be affected person, empathetic, and passionately communicative
- You LOVE working for a corporation that empowers its individuals to take possession of their space of enterprise
- You LOVE placing your self within the buyer’s sneakers and advocating for them when essential
- You LOVE collaborating with cross-functional groups
- You LOVE working in a fast-paced setting and studying
- You LOVE being a crew participant and somebody who others can depend on
Tasks:
- Handle incoming calls and textual content primarily based tickets
- Determine and assess buyer’s wants to realize satisfaction
- Construct sustainable relationships and belief with clients via open and interactive communication
- Deal with buyer complaints and supply acceptable options and alternate options. Comply with up to make sure decision
- Hold data of buyer interactions
- Take the additional mile to have interaction clients and supply best-in-class customer support
- Coordinate decision of buyer complaints, reshipments, refunds, and so on.
Necessities:
- Expertise in a customer support position is a should
- Confirmed file of profitable buyer relationship administration
- Wonderful communication and a optimistic perspective
Means to speak in English (written and verbal)
- Robust telephone contact dealing with expertise and energetic listening
- Capable of multitask, prioritize, and handle time successfully
- Buyer orientation and talent to adapt to various kinds of characters
- Availability to accommodate potential schedule modifications
- Expertise utilizing any helpdesk platform like Gorgias is a should
- Expertise in an e-commerce platform like Shopify is a plus
- Affinity to health/wholesome life-style is a plus
Advantages:
$120/month Worker Stipend / 120 hours PTO per yr / PTO in your birthday & PTO High quality life occasion
Bought what it takes to affix the Alpha Lion household? We need to hear from you! We are going to solely think about candidates who present a resume. Need a greater shot at becoming a member of our crew? Ship a canopy letter explaining why you’re the perfect match for the job. (Sure, we actually learn them!)
Alpha Lion is an equal employment alternative employer, dedicated to an inclusive office the place we don’t discriminate on the idea of race, intercourse, gender, nationwide origin, faith, sexual orientation, gender identification, marital or familial standing, age, ancestry, incapacity, genetic info, or another attribute protected by relevant legal guidelines. We imagine in variety and encourage any certified particular person to use.