Overview
Vaultes is a quickly rising cybersecurity and digital providers firm headquartered within the Washington DC metro space. Serving prospects throughout the Federal authorities and business sectors, we use our broad expertise and deep technical experience to implement personalized options that allow mission achievement and safe the world by expertise.
The perfect candidate is a talented Assist Desk Analyst to affix our staff supporting a authorities company. This position serves as a Tier 3 escalation level, answerable for resolving complicated technical points throughout {hardware}, software program, networking, and system configurations. The perfect candidate will convey sturdy challenge administration and problem-solving abilities, a proactive method to pattern evaluation, and the power to assist safe IT environments whereas collaborating with stakeholders and mentoring junior assist workers.
It is a full-time W2 place.
You have to be legally approved to work within the USA. Vaultes doesn’t present visa sponsorship.
You have to be a US Citizen and be capable of get hold of/keep a sound Safety Clearance.
Tasks
- Analysis and resolve complicated issues that Tier 1 and Tier 2 assist care are unable to resolve.
- Resolve technical points involving software program, {hardware}, networking, and system configurations.
- Analyze tendencies in subject reporting and implement acceptable options.
- Keep and troubleshoot purposes and safe community environments.
- Develop and replace customary working procedures (SOPs).
- Create and keep detailed experiences and documentation per company requirements and greatest practices.
- Present steerage to Tier 1 and Tier 2 workers as wanted.
- Talk successfully with stakeholders offering updates on high-priority points.
- Carry out different duties as assigned.
{Qualifications}
- Bachelor’s diploma in Laptop Science, Data Expertise, Engineering, or a associated discipline.
- 3+ years of assist desk expertise
- Glorious communication abilities, with the power to successfully collaborate with non-technical stakeholders and convey technical ideas.
Perks and Advantages
- Paid day off
- Paid holidays
- Work-from-home alternatives
- 401k with matching incentive
- Medical/dental/imaginative and prescient advantages
- Firm supplied life insurance coverage
- Firm supplied short-term incapacity
Bodily Necessities
- Extended durations sitting at a desk and dealing on a pc.
- Able to working a pc and different workplace productiveness equipment, and incessantly talk with co-workers, administration, and prospects.
It is a Full-Time, W2 place. Corp-to-Corp and 1099 ineligible.
Vaultes offers equal employment alternatives to all staff and candidates for employment with out regard to race, colour, creed, ancestry, nationwide origin, citizenship, intercourse or gender (together with being pregnant, childbirth, and pregnancy-related situations), gender identification or expression (together with transgender standing), sexual orientation, marital standing, faith, age, incapacity, genetic info, service within the navy, or every other attribute protected by relevant federal, state, or native legal guidelines and ordinances.