About Us:
Wrapbook is a brilliant, intuitive platform that makes manufacturing payroll and accounting simpler, quicker, and safer. We offer a unified payroll platform that seamlessly connects your complete crew—manufacturing, accounting, solid, and crew—multi function place. Wrapbook empowers manufacturing groups to handle initiatives, pay solid and crew, monitor bills, and generate data-driven insights, whereas enabling employees to handle timecards, monitor pay, and onboard to new initiatives from any system. Wrapbook brings readability and dependability to manufacturing payroll, whereas growing the productiveness of your complete crew.
Trusted by firms of all sizes, Wrapbook powers payroll for a few of the trade’s prime manufacturing firms, together with SMUGGLER, Tuff, and GhostRobot. Our rising crew of 250+ folks throughout the USA and Canada, together with leisure and know-how specialists from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Fb, and extra. Wrapbook is backed by top-tier buyers, together with Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We’ve raised $130M and are in a powerful monetary place.
The Alternative
We’re hiring a Buyer Success Supervisor III to affix our Industrial Union crew. On this strategic management position, you’ll set the benchmark for excellence throughout the Success and Shopper Operations Group. You’ll drive initiatives that elevate how Wrapbook serves its clients, manages inside processes, and collaborates throughout departments.
You can be the voice of the broader Buyer Success group in cross-functional boards, guiding product roadmapping and aligning inside stakeholders on key buyer priorities. By managing Wrapbook’s most complicated and high-value business union shoppers, you’ll mannequin best-in-class engagement, technique, and operational rigor, mentoring others whereas influencing the evolution of our shopper expertise.
What You’ll Do
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Handle a Portfolio of Industrial Union Shoppers: Personal a guide of mid-market accounts and ship well timed, value-driven engagements that help shopper retention and development.
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Systematize Success: Use CRM instruments and inside workflows to make sure no ball is dropped—log interactions, monitor deliverables, and observe up with precision.
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Drive Adoption: Guarantee shoppers are onboarded successfully, educated on key performance, and progressing towards their targets utilizing Wrapbook’s platform.
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Collaborate Cross-Functionally: Companion with inside groups to resolve buyer points effectively and escalate when acceptable to ship well timed options.
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Proactively Monitor Well being: Look ahead to early indicators of churn or dissatisfaction, and take motion to course-correct earlier than points escalate.
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Execute Communication Obligations: Full inside and exterior comms, together with CTAs, EBRs, check-ins, and escalations in a transparent, well timed, {and professional} method.
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Contribute to Staff-Extensive Course of Enhancements: Supply suggestions and take part in initiatives geared toward enhancing CSM operations, tooling, or workflows.
What You’ll Have
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Trade Data: 3+ years in business union payroll or a associated subject; 2+ years in a customer-facing position most popular.
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Organizational Rigor: Confirmed potential to handle a number of priorities with construction, accuracy, and reliability.
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Glorious Communication: Sturdy writing and verbal expertise—capable of clarify complicated subjects with readability.
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Buyer Focus: A proactive mindset and want to assist shoppers succeed by fixing issues and eradicating obstacles.
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Platform Familiarity: Confidence working with CRMs (e.g., Salesforce), help instruments, and fashionable SaaS merchandise.
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Union Acumen: Understanding of business union guidelines and manufacturing workflows is a plus.
Good to Haves
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Expertise working in a B2B Software program firm in a customer-facing position.
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Sturdy expertise with instruments reminiscent of Salesforce, Gainsight, and Notion.
Why Be a part of Us
At Wrapbook, creativity meets know-how — and never simply within the product.
Along with a aggressive wage and all the advantages you’ll be able to count on from a fast-growing know-how firm, you’ll get entry to a crew of artistic drawback solvers and the prospect to see your contributions make giant impacts. Advantages embrace:
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Limitless Paid Time Off
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Work from wherever in Canada and USA
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Well being and Dental advantages
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As much as $1,500 USD/ $2,025 CAD in direction of IT arrange in your residence
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As much as 2% matching RRSP / 401K
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Studying and Improvement alternatives
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As much as $50 USD/ $67.50 CAD in direction of Web/Cellular phone service
Our Pledge to Fostering an Inclusive and Secure Office:
Wrapbook pledges to be a harassment- and discrimination-free house for everybody, no matter age, incapacity, ethnicity, gender id or expression, nationality, neurotype, private look, political affiliation, skilled background, race, faith, or sexual id or orientation.
Apply Now
Have we acquired your consideration? Submit your software as we speak and a member of our Expertise crew might be in contact with you shortly!
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