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Function Description
Reporting to the Medical Purposes Coaching Supervisor, the Advisor, Medical Purposes Coaching capabilities as a educated EHR marketing consultant, coach, educator, and evaluator answerable for supporting and coaching finish customers on medical techniques performance and workflows and making certain optimum use of medical expertise to attain system-wide strategic priorities.
- Take part in improvement of coaching plan for Care Administration Platform
- Present enter into workflow improvement and associated processes for brand spanking new platform
- Take part in usability testing of Care Administration Platform workflows
- Take part in prepare the coach periods in preparation for finish consumer coaching
- Conduct finish consumer coaching on new Care Administration Platform
- Function useful resource for CMP tremendous consumer group and workforce
- Accomplice with tremendous consumer group as material professional (SME) for publish go-live finish consumer coaching and assist
- Help in creating distance-learning modules for studying administration system (LMS)
- Assess coaching wants and alternatives for inner and/or exterior finish customers
- Develop coaching curricula and calendars which embody subject outlines, class plans, handouts, objectives for the coaching, and many others.
- Conduct usually scheduled dwell new rent coaching periods and supplemental coaching periods when new workflows are developed
- Facilitate finish consumer trainings with Topic Matter Specialists as further assist for employees come up
- Collaborate with managers and supervisors in creating remedial coaching plans for employees
- Develop publish coaching analysis to make sure finish consumer understanding and competence
- Work together as obligatory with vendor coaching assets
- Take part in prioritizing and speaking modifications requested for the system
- Work with EHR Implementation Staff to coordinate software program updates and modifications for customers and plan applicable coaching
- Help in analyzing new performance in subsequent EHR releases to find out usability
- Help in creating e-learning modules and different coaching instruments
- Take part in coaching of latest workflows and medical transformation advantages
{Qualifications}
- Affiliate diploma or equal expertise
- Should efficiently full eCW credentialed coaching program
- Equal expertise working with EHR techniques might substitute for diploma requirement
- Bachelor’s Diploma with background in EHR techniques most well-liked
Necessities
- 2-4 years of expertise
- One to 2 years’ expertise in a healthcare atmosphere required
- Prior classroom coaching expertise strongly most well-liked
- Data and understanding of grownup studying kinds
- Means to ship coaching one-on-one or in a classroom setting
- Wonderful verbal and written communication expertise, each interpersonally and on a technical degree
- Demonstrated skill to rapidly study new expertise and functions
- Fundamental technical troubleshooting expertise
- Motivated by CCA’s mission-driven ideas, self-directed, collaborative workforce participant
- Wonderful customer support communications expertise
- Means to work calmly and constructively underneath stress and meet deadlines
- Means to handle and preserve observe of a number of duties concurrently
- Means to journey and work at numerous areas is required
Firm Description
Commonwealth Care Alliance® (CCA) is a mission-driven healthcare providers group that gives high-quality well being plans and care supply packages designed for people with essentially the most vital wants. Serving greater than 100,000 people throughout Massachusetts, Rhode Island, Michigan, and California, CCA delivers complete, built-in, and person-centered care by coordinating the providers of native workers, supplier companions, and group organizations.
CCA’s distinctive mannequin of unusual care® has achieved an unparalleled observe file of improved well being and high quality outcomes and decrease prices of care.