Marc Benioff, Chairman & CEO of Salesforce, talking on CNBC’s Squawk Field exterior the World Financial Discussion board in Davos, Switzerland on Jan. twenty second, 2025.
Gerry Miller | CNBC
Salesforce is accelerating its use of artificial intelligence in automating workloads, in keeping with CEO Marc Benioff.
“All of us must get our head round this concept that AI may do issues, that earlier than, we have been doing, and we are able to transfer on to do increased worth work,” he stated in an interview with Bloomberg’s Emily Chang, noting that the know-how at the moment accounts for about 30% to 50% of the corporate’s work.
Expertise corporations are looking for new methods to trim prices, enhance efficiencies and rework their workforce with the assistance of AI.
The aftershocks have already hit the tech trade, with the software program big slicing over 1,000 positions earlier this 12 months because it restructured round AI.
Different know-how corporations have made similar moves, together with cybersecurity big CrowdStrike.
Klarna CEO Sebastian Siemiatkowski stated the corporate has shrunk its headcount by 40% due partially to AI funding, whereas Amazon CEO Andy Jassy stated the e-commerce big will use AI to scale back roles.
Benioff referred to as the rise of AI within the workforce a “digital labor revolution,” estimating that the software program firm has reached about 93% accuracy with the know-how.
“It is fairly good,” he stated, nevertheless it’s not “life like” to hit 100%. He added that different distributors are at “a lot decrease ranges as a result of they do not have as a lot information and metadata” to construct increased accuracy.
WATCH: Salesforce CEO Marc Benioff: Data centers and chips are ‘commodities’
