Who Are We:
We’re COMPLY.
For compliance individuals.
COMPLY is the main world supplier of complete regulatory compliance software program and options for the monetary companies sector. Our OneCOMPLY™ platform supplies an all-in-one strategy to deal with agency and worker compliance necessities by a configurable and scalable software-as-a-service (SaaS) platform coupled with skilled consulting companies.
COMPLY serves hundreds of monetary companies shoppers together with Dealer Sellers, Funding Banks, Personal Funds, RIAs, and Wealth Managers who depend on COMPLY to energy their compliance applications.
The Affiliate Buyer Success Supervisor is keen about growing buyer relationships that promote retention and loyalty. Your position shall be to work carefully with clients to make sure they’re glad with the companies and to be an inside advocate in your e book of enterprise.
At COMPLY, our clients’ success is our success. We glance to our Affiliate Buyer Success Managers to personal driving worth and outcomes for our clients in collaboration with our inside groups. This position consists of obligations for Buyer Success actions (e.g., adoption, advocacy, retention, and so forth.) and outcomes (e.g., renewals, up-sell, and so forth.).
Duties:
Buyer Relationship Administration
Function the central level of contact for day-to-day inquiries
Construct energetic and significant relationships with clients by understanding their objectives and advocating for his or her wants
Determine and validate desired outcomes, flag potential roadblocks, and help in creating shopper success plan
Affect buyer lifetime worth by elevated product adoption, satisfaction and total well being
Ship common enterprise opinions to make sure clients are attaining – and recognizing – their supposed outcomes
Assist income retention and development by buyer advocacy and reference-ability
Account Monitoring and Well being Monitoring
Monitor buyer well being throughout utilization, relationship high quality and adoption metrics to mitigate churn threat and determine development alternatives
Use instruments like Gainsight and Salesforce to handle buyer well being scores and keep CRM information integrity
Generate report and insights associated to account standing, buyer success plans and utilization metrics
Escalation and Decision Effectivity
Act as a liaison between the client and inside help, product, or technical groups
Guarantee well timed follow-up on product points, help tickets and have requests
Doc and escalate high-priority issues to applicable stakeholders for decision
Inner Collaboration
Collaborate cross-functionally with product, gross sales, onboarding and help groups to relay buyer suggestions and drive enhancements
Replace and contribute to group documentation, information bases, and course of enhancements
Renewal and Enlargement Assist
Help and associate with the renewals group all through contract lifecycle
Assist determine upsell and cross-sell alternatives primarily based on buyer habits, enterprise wants, and product utilization information
{Qualifications}:
2+ years’ expertise in a Buyer Success or Account Administration position
Monetary companies or compliance expertise a plus
Capacity to handle affect by persuasion, negotiation, and consensus constructing
Robust empathy for patrons AND ardour for income and development
Demonstrated means to handle and see initiatives by with clients
Analytical, organized, process-oriented, and proactive mindset
Demonstrated want for steady studying and enchancment
Enthusiastic and inventive chief with the power to encourage others
Glorious communication, presentation, and problem-solving expertise
COMPLY is an Equal Alternative Employer. All certified candidates will obtain consideration for employment with out regard to race, shade, faith, incapacity, intercourse, sexual orientation, gender identification, or nationwide origin. Nothing on this job posting ought to be construed as a suggestion or assure of employment.
The corporate affords a variety of perks together with:
– Complete medical, dental and imaginative and prescient insurance coverage at little to no price beginning on day one
– 401k with an organization match
– Supplemental advantages at a reduced price together with dwelling, auto and pet insurance coverage
– Limitless PTO
– Skilled Improvement reimbursements
– Distant alternatives obtainable for many positions
– Time to get collectively in individual for firm glad hours, group offsites and extra
Candidates have to be licensed to work for any employer in the USA. At present, we’re unable to sponsor or take over sponsorship of an employment Visa right now.
COMPLY is conscious of scammers posing as COMPLY staff and increasing job affords through direct messaging, texts and social media platforms. These are fraudulent and ought to be handled as such. To study extra about this, please assessment our
Statement of Fraudulent Job Offers.
