[Hiring] Affiliate Director, Supplier Enablement and Efficiency Excellence @Springhealth

We’re on the lookout for a strategic, systems-driven chief to hitch our Supplier Operations staff because the Affiliate Director of Supplier Enablement and Efficiency Excellence. This can be a full-time, distant place reporting to the Director of Supplier Expertise Operations.

On this high-impact function, you’ll guarantee our psychological well being supplier community is provided, knowledgeable, and empowered to thrive. You’ll lead a staff centered on supplier readiness, change administration, self-service enablement, and efficiency optimization- crucial pillars that drive medical high quality, operational effectivity, and supplier satisfaction.

This function is right for somebody who thrives in a fast-paced, high-growth surroundings and brings a human-centered, solutions-oriented mindset to advanced challenges.

What you’ll do: 

Change Administration & Enablement Technique

• Lead provider-facing change administration efforts by growing and executing rollout plans for product, coverage and course of updates in partnership with cross practical companions that decrease disruption and foster adoption.
• Drive supplier engagement and readiness by way of thoughtfully sequenced rollout plans, proactive communication, and structured coaching packages
• Translate advanced data into clear, accessible enablement supplies that meet suppliers the place they’re

Self-Service Ecosystem & Coverage Administration

• Oversee the self-service content material technique, together with administration of Zendesk Information and data base toolsEmpower suppliers by way of self-service content material to cut back assist
• Guarantee supplier documentation is at all times up-to-date, user-friendly, and aligned with present product performance and insurance policies
• Empower suppliers by way of self-service content material to cut back assist ticket quantity

Supplier Efficiency Applications

• Leverage information to identify traits, design scalable options, and refine fashions for higher supplier expertise and operational high quality (e.g., word completion, appointment adherence, rebooking charges.)
• Constantly check and refine assist fashions to enhance supplier expertise, high quality, and effectivity

Staff Management

• Lead and develop a staff with a deal with excellence and provider-centered design.
• Foster a tradition of operational excellence, data-driven determination making, and provider-centric pondering
• Collaborate intently with cross-functional leaders to affect roadmap and prioritization selections

What success appears like:

• Robust supplier satisfaction scores on coaching, communications, and assist
• Elevated supplier adoption of recent instruments, options, and processes
• Sustained enhancements in operational KPIs, similar to documentation compliance and scheduling effectivity
• Measurable will increase in self-service utilization and reductions in direct assist quantity
• On-time and high-quality execution of supplier rollout initiatives

What you’ll convey:

• 6+ years of expertise in supplier enablement, operations, medical coaching, or healthcare assist roles
• Medical expertise with a background in high-growth tech, digital well being, or psychological well being environments strongly most popular
• Confirmed capacity to handle advanced, cross-functional packages with robust consideration to element
• Glorious communication and content material growth expertise, notably for technical or policy-heavy subjects
• Expertise with self-service platforms like Zendesk and utilizing information to optimize assist fashions
• Robust folks management expertise and the power to steer by way of affect throughout groups
• Ardour for supporting care suppliers and bettering the techniques that assist them

The goal base wage vary for this place is $126,740- $158,425, and is a part of a aggressive whole rewards package deal together with inventory choices and advantages. Particular person pay might differ from the goal vary and is set by various elements together with expertise, location, inside pay fairness, and different related enterprise issues. We assessment all worker pay and compensation packages yearly utilizing Radford Global Compensation Database at minimal to make sure aggressive and truthful pay. 

Advantages supplied by Spring Well being:

Observe: We now have much more advantages than listed here and beneath, your recruiter will present extra in-depth data as you proceed within the interview course of. Advantages are topic to particular person plan necessities and eligibility standards.

• Well being, Dental, Imaginative and prescient advantages begin in your first day at Spring. You and your dependents additionally obtain entry to One Medical accounts HSA and FSA plans are additionally out there, with Spring contributing as much as $1K for HSAs, relying in your plan kind.
• Employer sponsored 401(okay) match of as much as 2% for retirement planning
• A yearly allotment of no price visits to the Spring Well being community of therapists, coaches, and medicine administration suppliers for you and your dependents.
• We provide aggressive paid time without work insurance policies together with trip, sick depart and firm holidays.
• At 6 months tenure with Spring, we provide parental depart of 18 weeks for birthing mother and father and 16 weeks for non-birthing mother and father.
• Entry to Noom, a weight administration program—based mostly in psychology, that’s tailor-made to your distinctive wants and objectives. 
• Entry to fertility care assist by way of Carrot, along with $4,000 reimbursement for associated fertility bills.
• Entry to Wellhub,  which connects staff to the most effective choices for health, mindfulness, vitamin, and sleep in a single subscription
• Entry to BrightHorizons, which offers sponsored baby care, back-up care, and elder care
• As much as $1,000 Skilled Growth Reimbursement a 12 months.
• $200 per 12 months donation matching to assist your favourite causes.