Firm Description
Fortune Manufacturers Improvements, Inc. is an industry-leading innovation firm centered on creating smarter, safer and extra lovely properties and enhancing lives. Our driving goal is that we elevate each life by remodeling areas into havens. We consider our work and our manufacturers can have extremely optimistic impacts for not simply our enterprise and shareholders, however for individuals and the planet, too.
While you be a part of Fortune Manufacturers, you turn out to be a part of a high-performing workforce who’re empowered to suppose massive, be taught quick and make daring choices. We assist an inclusive and various tradition the place everybody is inspired and empowered to be their genuine selves, and the place our variations and distinctive views are a key energy.
Discover life at Fortune Manufacturers here.
Job Description
As a Bilingual Affiliate Product Advisor supporting Moen, you’re the voice of the model—delivering a client expertise that fosters belief and model loyalty. After finishing over 200 hours of paid, digital coaching, you’ll assist shoppers throughout the U.S. and U.S. territories with questions associated to product use, set up, and guarantee wants, all from the consolation of your private home.
Earlier than you start independently supporting shoppers, you’ll be paired with a tenured workforce member to make sure you are assured and arrange for long-term success in your new function.
It is a full-time, hourly place with a beginning pay of $18/hour, plus eligibility for each month-to-month and annual bonus applications. You’ll obtain full advantages from day one, together with medical, dental, imaginative and prescient, 401(okay) with firm match, revenue sharing, beneficiant paid day without work, and Moen product reductions. Moen additionally gives unique entry to a self-led profession growth program tied to development and pay will increase.
At FBIN, we worth people who can Suppose Quick, utilizing crucial considering and product experience to supply real-time options to client inquiries. You’ll Work It Collectively by collaborating with teammates and contributing to a high-performance, digital atmosphere. You’ll additionally Make the Onerous Name by balancing buyer satisfaction with enterprise wants, all whereas sustaining professionalism and empathy.
POSITION LOCATION:
This place is 100% distant. Candidates will need to have a quiet, disturbance-free work space and a dependable high-speed web connection that meets minimal obtain/add velocity necessities. Gear will likely be supplied.
Our subsequent paid coaching class begins August 4, 2025. Coaching is Monday–Friday, 9:00 AM–5:30 PM EST. After coaching, you’ll be a part of our rotating shift schedule between 8:00 AM–7:00 PM ET.
WHAT YOU WILL BE DOING:
- Function the first contact for inbound calls from Spanish- and English-speaking shoppers throughout the U.S. and U.S. territories.
- Present empathetic, solution-oriented assist for product, technical, and guarantee points.
- Use instruments and product data to determine the correct options for shoppers, guiding them via restore or set up processes.
- Keep composure and professionalism whereas dealing with a excessive quantity of various inquiries.
- Steadiness optimistic buyer outcomes with firm insurance policies, working towards win-win resolutions.
- Precisely doc name particulars, product points, and troubleshooting steps.
- Meet day by day efficiency expectations in service high quality, name effectivity, and productiveness.
- Contribute to workforce objectives and take part in ongoing studying alternatives.
- Carry out further assignments or tasks as wanted.
{Qualifications}
- Highschool diploma or equal required.
- Minimal 2 years of expertise in a contact heart or fast-paced customer support function.
- Fluent in each English and Spanish.
- Glorious verbal and written communication expertise.
- Snug with PC-based instruments and Microsoft Workplace (particularly Outlook and Phrase); Microsoft Groups expertise is a plus.
- In a position to focus in a distant, structured work atmosphere with minimal distractions.
- Should meet web and workspace necessities and adjust to distant work insurance policies.
- Should cross a background examine and drug display screen.
PREFERRED QUALIFICATIONS:
- Affiliate’s or Bachelor’s diploma.
- Expertise with ERP programs (SAP, Oracle, and so forth.).
Further Data
Fortune Manufacturers believes in truthful and equitable pay. An inexpensive estimate of the bottom wage vary for this function is $31K USD – $44K USD. Please observe that precise salaries could fluctuate throughout the vary, or be above or beneath the vary, primarily based on elements together with, however not restricted to, training, coaching, expertise, skilled achievement, enterprise want, and site. Along with base wage, workers will take part in both an annual bonus plan primarily based on firm and particular person efficiency, or a role-based gross sales incentive pla
At Fortune Manufacturers Improvements, we assist the general well being and wellness of our associates by providing complete, aggressive advantages that prioritize all elements of wellbeing and supply flexibility for our teammates’ distinctive wants. This consists of strong well being plans, a market-leading 401(okay) program with an organization contribution, product reductions, versatile day without work advantages, inclusive fertility / adoption advantages, and extra. We provide quite a few ERGs (Worker Useful resource Teams) to assist inclusivity and our associates’ feeling of belonging at work.
Fortune Manufacturers Innovation (FBIN) is constructed on industry-leading manufacturers and innovation inside our working segments: water, outdoor and safety. Now we have a formidable observe report of robust monetary outcomes, market outperformance and progress, which interprets into profession {and professional} progress alternatives for associates. Please go to our web site at fbin.com to be taught extra.
Equal Employment Alternative
FBIN is an equal alternative employer. FBIN evaluates certified candidates with out regard to race, shade, faith, intercourse, gender id or expression, nationwide origin, ancestry, age, incapacity/handicap standing, marital standing, protected veteran standing, sexual orientation, genetic historical past or info, or another legally protected attribute.
Cheap Lodging
FBIN is dedicated to working with and offering affordable lodging to people with disabilities. If, due to a medical situation or incapacity, you want an inexpensive lodging for any a part of the applying or interview course of, please contact us at [email protected] and tell us the character of your request alongside along with your contact info.