Firm Description
Lingraphica is a mission-driven group that gives speech-generating gadgets to assist enhance communication, speech, and high quality of life for folks with communication impairments. We search for candidates who get pleasure from working in a fast-paced, goal-oriented surroundings, and who share our dedication to serving to people on their communication journey.
Job Description
Function: The Shopper Engagement Coordinator will function the first level of contact for patrons throughout the pre-trial part of the Lingraphica At-Dwelling AAC machine trial. This particular person is a key participant in educating caregivers, people with communication issues, and clinicians on the advantages of Lingraphica’s choices. CEC efforts will result in AAC machine consumption submissions for all present gross sales channels and guarantee month-to-month consumption objectives are met or exceeded. The Shopper Engagement Coordinator can even be accountable for guiding purchasers and their help individuals via the start phases of the consumer-sales course of and guaranteeing a constructive buyer expertise.
Important Duties & Duties:
- Provide a consultative method to information prospects and repeat clients to merchandise greatest aligned with their prime communication wants
- Conduct engagement conversations via a number of platforms together with inbound calls, outbound calls, electronic mail, and on-line chat
- Present participating and complete AAC machine demos to customers
- Provide a world-class buyer expertise in each interplay per Lingraphica’s core values
- Show the flexibility to adapt and assume critically past established scripts, leveraging a deep understanding of our merchandise and their functions throughout numerous communication issues. Exhibit creativity and adaptability in tailoring interactions to fulfill the distinctive wants of every buyer.
- Contribute to weekly projected shopper consumption purpose via engagement actions
- Full trial coordination calls with purchasers
- Display new purchasers for At–Dwelling System Trial appropriateness
- Guarantee purchasers have a whole understanding of the patron trial course of
- Affirm accuracy of all affected person info (insurance coverage, demographics, diagnoses, and so on.)
- Comply with up with affected person/care-partner to get lacking info, as wanted
- Schedule/reschedule preliminary coaching periods with Scientific Know-how Consultants and Know-how and Coaching Specialists
- Guarantee documentation of all buyer interactions inside the firm CRM
- Make the most of HubSpot studies to observe knowledge traits and supply course of and communication suggestions primarily based on the info
- Report weekly metrics that help particular person and crew objectives
{Qualifications}
Information, Abilities & Skills
- Capability to successfully have interaction clients by providing personalised options
- Superior product class information
- Curious thinker with a need to enhance present processes
- Wonderful communication expertise (written, verbal and listening)
- Compassionate / Empathetic
- In a position to ship a constructive buyer expertise
- Wonderful time administration and multi-tasking expertise
- Capability to carry out above expectations in a quick paced and dynamic surroundings
- Teamwork, particularly as an knowledgeable in getting issues completed, all with a constructive angle
- Downside-solve to take away any potential obstacles earlier than and throughout the shopper trial course of
Training & Expertise
- Bachelor’s Diploma in Communication Sciences and Problems or a associated area (most popular), or equal mixture of schooling & expertise
- AAC Expertise, strongly most popular
- 2 years of B2C or B2B customer support expertise
- Proficiency with Microsoft Workplace and on-line chat instruments
- Expertise with HubSpot or different CRM platforms (most popular)
- Expertise in gross sales and advertising, healthcare trade, or sturdy medical gear (most popular)
- Bilingual English/Spanish (most popular)
Extra Info
Work Surroundings & Bodily Calls for
The Shopper Engagement Coordinator works remotely from their residence and is predicted to keep up a protected, productive work surroundings with safe web entry. The flexibility to function a pc with or with out affordable lodging is required.
Journey
Journey is required for the annual firm assembly and crew off-site, inside the continental United States, roughly twice per yr.
Lodging
To carry out this job efficiently, a person should have the ability to carry out every important obligation and bodily demand satisfactorily. The necessities listed above are consultant of the information, expertise, and/or skills and bodily calls for required. Cheap lodging could also be made to allow people with disabilities to carry out the important features.
Lingraphica and Pay Transparency
At Lingraphica, we’re dedicated to honest and equitable compensation practices. The beginning wage for this place is $59,400 to $61,000 per yr. We repeatedly overview our compensation constructions to make sure they align with trade requirements, promote equity, and help profession progress. Along with aggressive base pay, we provide a complete advantages bundle and a dedication to fostering an inclusive and supportive office. We encourage open conversations about compensation and are devoted to sustaining transparency all through the hiring course of.
- Paid Time Off (sick, private, and trip)
- Paid Firm Holidays
- 401(okay) Retirement Plan and Contribution
- Medical/Dental/Imaginative and prescient advantages with FSA, HSA, & Dependent care choices
- Employer Paid Life Insurance coverage
- Voluntary advantages akin to Quick- and Lengthy-Time period Incapacity, Important Sickness, Hospital Indemnity and AD & D insurance coverage
- Stipends for well being and wellness, residence workplace setup {and professional} growth
- Paid Household Depart
- Annual bonus program
- Annual benefit will increase
- 12 months-Spherical Flex Friday’s
- Reductions on journey, leisure, residence/pet/automotive insurance coverage
To study extra about Lingraphica, go to: www.lingraphica.com! To study extra about our advantages choices, click here!
This Group Participates in E-Confirm and can present the federal authorities along with your Kind I-9 info to verify that you’re approved to work within the U.S.
Este empleador participa en E-Confirm y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.