Landmark Ventures is looking for a Shopper Operations Supervisor to affix our dynamic enterprise improvement workforce. As a Shopper Operations Supervisor, you’d be chargeable for shopper success by overseeing day-to-day communications and actions with every engagement (together with getting ready purchasers, managing deal visibility and driving alternative gross sales movement, monitoring key metrics, and serving to optimize methods to shut extra offers. As a Supervisor on the workforce, you’ll lead cross-functional initiatives from ideation to analytics to suggestions to drive affect throughout the Enterprise Growth group. Our outsourced enterprise improvement workforce is consistently leveraging C-Degree Fortune 500 relationships to open alternatives and create deal movement for our purchasers.
This position requires a excessive stage of group, glorious writing and communication expertise, robust emotional intelligence, and the flexibility to multi-task throughout a number of tasks concurrently whereas sustaining robust shopper relationships. Different organizations might discuss with this position as “Gross sales Ops” or “Income Ops” – and we might welcome that expertise, in addition to others with related expertise, to use for the position.
Key Tasks:
- Shopper Relationship Administration & Pipeline Administration:
- Function the principle level of contact for purchasers, serving to handle pipeline progress, offering common updates on enterprise improvement workforce efficiency and venture standing.
- Handle complicated interpersonal dynamics in high-pressure startup environments.
- Reply successfully to and resolve troublesome communication challenges with professionalism and tact.
- Construct and keep robust, long-term relationships with key stakeholders comparable to gross sales professionals, startup CEOs and F500 execs.
- Put together for and lead weekly standing calls with purchasers to trace deal progress and gross sales teaching.
- Use data of the enterprise gross sales course of to make sure Enterprise Growth groups and shopper groups are on monitor.
- Shopper Preparation & Onboarding
- Lead the onboarding course of for brand spanking new purchasers, guaranteeing purchasers have a transparent understanding of the Landmark course of and gross sales course of.
- Collaborate with inner groups to make sure all shopper necessities are understood and applied.
- Make sure the Enterprise Growth workforce has all essential supplies from purchasers to completely perceive purchasers’ merchandise.
- Set clear expectations for purchasers relating to timelines, deliverables, and communication protocols.
- Put together purchasers prematurely for gross sales calls by presenting a transparent outlined use case and gross sales focus.
- Venture Administration & Execution:
- Coordinate the strategic focus of the Enterprise Growth workforce based mostly on shopper goal lists.
- Observe progress of the pipeline, guarantee KPIs are being tracked appropriately, set milestones, and be certain that shopper expectations are persistently exceeded.
- Reporting & Analytics:
- Work with the Enterprise Growth and Knowledge groups to offer common experiences and insights on shopper progress and pipelines, highlighting efficiency metrics, challenges, and alternatives for enchancment.
- Pulling ongoing and advert hoc reporting for weekly / quarterly shopper enterprise opinions, and offering insights to tell enterprise selections.
- Analyze gross sales knowledge and shopper suggestions to make data-driven suggestions for optimizing gross sales processes and techniques utilizing a deep understanding of the shopper product gross sales cycles.
- Guarantee knowledge integrity throughout CRM, advertising automation, and analytics platforms, enabling correct and well timed decision-making.
- Course of Enchancment & Effectivity:
- Constantly consider operational processes to determine areas for enchancment and streamline workflows.
- Collaborate with cross-functional groups to implement greatest practices and normal working procedures.
- Shopper Retention & Development:
- Work carefully with the Enterprise Growth workforce, and purchasers, to determine upsell and cross-sell alternatives inside present shopper accounts.
- Lead quarterly opinions with purchasers to evaluate progress, gaps, and determine methods/concrete suggestions to make sure shopper success.
Key {Qualifications}:
- 3-5 years of expertise in gross sales operations or income operations (or shopper operations), account administration, and/or venture administration, ideally in a service-oriented or sales-driven surroundings.
- Data of Enterprise Gross sales, the IT/Cybersecurity enterprise panorama, or working with startups is very fascinating.
- Distinctive interpersonal and communication expertise. Capable of method complicated issues with excessive emotional intelligence, whereas constructing robust relationships with a various group of government shopper stakeholders.
- Wonderful organizational and time administration expertise, with the flexibility to prioritize a number of tasks and deadlines.
- Knowledge-driven mindset with the flexibility to investigate gross sales metrics and use insights to enhance shopper outcomes.
- Capability to thrive in a fast-paced, dynamic surroundings with shifting priorities and a number of purchasers.
- Proficient in utilizing CRM instruments (e.g., Salesforce, HubSpot) and different venture administration software program.
At Landmark Ventures, we empower startups to scale rapidly and successfully. Our workforce helps rising companies drive income development by offering tailor-made gross sales methods, lead technology, gross sales assist, and buyer success companies. We’re enthusiastic about innovation, outcomes, and constructing long-term partnerships with our purchasers.
Our workplace is headquartered in New York Metropolis and we work within the Japanese Time Zone; we provide a digital/distant work association for all workers. Candidates have to be approved for employment in america. The wage vary for this place is $80,000-100,000. Compensation relies on candidates’ {qualifications} and expertise, and we provide aggressive advantages.
For those who’re a extremely motivated, organized, and client-focused skilled with a ardour for gross sales and startups, we might love to listen to from you. Apply as we speak and assist us drive success for our purchasers!
About Landmark Ventures:
Landmark Ventures is the final word dealmaking platform. A number one funding financial institution, occasions platform, and company advisory agency, Landmark has labored with a whole bunch of the highest public firms, funding funds, and growth-oriented personal firms over the previous 20 years. The agency focuses on deep market insights and in depth private relationships throughout the enterprise software program, cybersecurity, web of issues (IoT), industrial tech, synthetic intelligence, sports activities, advertising tech, and digital media sectors. A good portion of those contain cross-border offers and relationships throughout america, Europe, Asia, and Israel.
Landmark Ventures is dedicated to hiring a various workforce that gives essential views in our work and is an equal alternative employer that welcomes all certified candidates no matter race, ethnicity, shade, ancestry, faith, intercourse, nationwide origin, sexual orientation, age, citizenship, marital standing, bodily or psychological potential, gender id or expression, or veteran standing.
About Our Advantages:
- Aggressive compensation package deal the place you will be rewarded based mostly in your efficiency and acknowledged for the worth you deliver to Landmark.
- We’re a distant firm headquartered in NYC with a worldwide workforce and a versatile working surroundings.
- Beneficiant trip and holidays, together with all Federal holidays together with the day after Thanksgiving. Moreover, workforce members get two days every year to volunteer, and obtain an extra day of Paid Time Off for every anniversary as much as 5 years.
- Complete medical insurance: workforce members pay $1 every month for full medical, dental, imaginative and prescient, and life insurance coverage with a broad community via ADP.
- Steller workforce of fellow workers, an engaged digital tradition, and lots of enjoyable actions. You’ll get pleasure from workforce outings, Wellness Wednesdays with particular friends, digital get-togethers, lively Slack teams, and lots of Superior Enjoyable Occasions (AFTs) in-person and nearly.
- Significant work at a company that focuses in your development. Landmark provides skilled improvement classes, profession conversations, exterior sources, and loads of stretch alternatives to hone your expertise.
- Study from consultants who’ve been within the group for 10+ years and from revolutionary purchasers, whereas constructing our firm inside an entrepreneurial surroundings.