Heartbeat Well being is a venture-backed well being tech startup revolutionizing the supply of cardiovascular care. Our imaginative and prescient is a world the place cardiac circumstances are detected early, care coordination is friction-free, and at-risk people are empowered to reside lengthy, heart-healthy lives. Powered by a related ecosystem of coronary heart well being suppliers, Heartbeat delivers a spread of scientific providers, together with same-day diagnostic reads, televisits, and digital care packages for sufferers with atrial fibrillation, vascular illness, and coronary heart failure. Now we have been featured on TechCrunch, CNBC, Quick Firm, and Forbes – and listed on CB Insights Prime 150 Digital Well being Startups, New York Digital Well being Prime 100 Startups, and BuiltIn’s 2023 Finest Locations to Work.
Heartbeat Well being is on the lookout for a proactive, detail-oriented Shopper Success Affiliate to affix our rising crew!
Concerning the Function:
This is a perfect alternative for somebody seeking to break into digital well being and shopper success. As a Shopper Success Affiliate, you’ll play a key position in supporting operational workflows that allow high-quality, well timed cardiovascular care. This position is task-oriented, cross-functional, and splendid for somebody who enjoys fixing issues, staying organized, and making a direct influence on affected person expertise.
You Will:
Assist purchasers throughout a spread of points, together with onboarding, concern administration, retention, technical solutioning, and satisfaction.
Collect shopper and product suggestions and share key insights with inner teams.
Identify alternatives for course of enhancements and companion with different stakeholders to implement them to boost effectivity and effectiveness.
Collaborate with scientific, operations, and product groups to flag and guarantee well timed and acceptable follow-up on potential points.
Assist establish and escalate points that will influence the shopper, sufferers, and/or delay care.
Keep correct data and documentation throughout inner methods and platforms.
Set up relationships as a trusted companion to each inner and exterior stakeholders, serving to to make sure that purchasers understand the worth of Heartbeat’s choices.
About You:
2-3 years {of professional} expertise, ideally in a healthcare or administrative setting.
Bachelor’s diploma or equal work expertise.
Robust organizational and prioritization expertise—you thrive in a task-heavy, fast-paced surroundings.
Snug navigating EMRs and dealing with knowledge (bonus in the event you’ve used ECW, Athena or related methods).
Tech-savvy and a fast learner in the case of new instruments or methods.
Glorious written and verbal communication expertise.
Robust consideration to element—you’re somebody who catches the small issues earlier than they change into large issues.
MA expertise is a plus.
Collaborative, curious, and solution-oriented.
A humorousness and a optimistic, team-first angle
Why You will Love Working Right here:
We’re mission-driven: we’re revolutionizing the best way cardiovascular care is delivered
Up for the problem: make a big effect by becoming a member of a fast-growing crew in its early phases
Nice individuals: change into part of one thing unimaginable, and do it with an exceptionally proficient, multidisciplinary crew.
We care about variety: variety permits us to construct a superb affected person expertise. We’re an equal alternative employer and we don’t discriminate on the premise of race, faith, colour, nationwide origin, gender, sexual orientation, age, marital standing, veteran standing, or incapacity standing.
Along with discovering people who find themselves really glorious at what they do, our crew is based on a set of values we maintain near coronary heart:
Our Values:
Be wonderful at what you do, with out ego.
Take possession and be accountable to your self and the crew.
Transfer quick with our stakeholders’ finest pursuits at coronary heart.
Be open to a breadth of concepts, however centered on supply.
Measure and enhance what actually issues.
Be candid and trustworthy with individuals.
Display excessive integrity, all the time.
Assist others and admire those that make it easier to.
Be a sort and first rate human.
Have enjoyable.
