In regards to the Position
Clipboard Well being is searching for extremely motivated, customer-focused people to hitch our group as B2B Assist Specialists (HCF Brokers). That is not a conventional name middle position—you may be the frontline account supervisor for our most beneficial enterprise purchasers: healthcare amenities (HCFs). Your job is to proactively clear up consumer points, stop churn, and guarantee a seamless expertise for our prospects.
We don’t measure success by any 1-2 metric scores alone—we care about whether or not you actually clear up issues and assist our enterprise prospects succeed.
What You’ll Do
✅ Personal and resolve buyer points end-to-end – Act as the first assist contact for healthcare amenities, dealing with telephone calls and emails with urgency and precision.
✅ Forestall churn & drive retention – Establish potential points earlier than they escalate and work carefully with inner groups to retain prospects.
✅ Interact in real-time problem-solving – Deal with not less than 30 calls and 15 e mail tickets every day, making certain that every buyer interplay ends in a actual resolution, not only a fast repair.
✅ Work independently in a fast-paced atmosphere – We search self-starters who can assume on their toes and don’t require micromanagement.
What We Look For
🚀 Buyer-Centric Mindset – You genuinely care about serving to prospects and take possession of their issues.
🚀 Sturdy Communication Expertise – Clear, skilled English (each spoken and written) is vital for achievement on this position.
🚀 Proactive Drawback-Fixing – You don’t simply observe scripts—you assume critically and discover long-term options for patrons.
🚀 Excessive Accountability – We worth individuals who maintain themselves to excessive requirements and constantly ship outcomes.
Who Can Apply?
📌 Expertise Stage: Open to candidates of all expertise ranges—what issues most is your capability to deal with enterprise prospects professionally and clear up issues successfully.
📌 Schooling: No particular diploma required—we care about what you are able to do, not simply what’s in your résumé.
Why Be a part of Clipboard Well being?
✅ 100% Distant – All the time. Work from wherever on the planet.
✅ Quick-Paced Startup Surroundings. Be a part of an organization that values curiosity, independence, and progress.
✅ A Hiring Course of That Rewards Expertise, Not Simply Expertise. Each applicant will get a good shot—our choice is predicated on real-world problem-solving capability, not simply credentials.
📌 Subsequent Steps After Utility:
- The applying type additionally consists of fundamental buyer assist skill-based questions. Getting any of those questions unsuitable will end in computerized rejection—these assess your capability to deal with actual consumer conditions.
- If you happen to cross the preliminary screening, you’ll obtain an e mail with case examine directions inside 2-3 days.
- Verify your spam folder! If you happen to don’t see the e-mail, be sure it hasn’t been filtered.
System Necessities
To reach this position, you have to have:
✅ A dependable laptop computer/desktop (no Chromebooks or Linux OS).
✅ Minimal 20 Mbps wired web connection.
✅ Wired headset for clear communication.
✅ A quiet, distraction-free workspace.
✅ Steady energy and web connectivity.
Working Hours
Our buyer assist operates 24/7 as a result of healthcare by no means stops. Throughout coaching, you’ll obtain an inventory of accessible schedules to rank so as of choice. We make each effort to assign shifts that align along with your best choice, and generally, we succeed. Nevertheless, there could also be cases the place enterprise wants take precedence.
Able to Make an Affect? Apply Now! 🚀
If you happen to’re obsessed with serving to prospects, fixing advanced points, and dealing in a high-growth startup, we’d love to listen to from you!