At Omilia, we’re on the forefront of Conversational AI and Digital Agent applied sciences, delivering cutting-edge voice and chat options to enterprises internationally.
We’re in search of a talented Conversational UX Specialist to affix our Resolution Optimization group. On this function, you’ll design user-centric conversational experiences whereas leveraging data-driven insights to optimize system efficiency. As the first useful resource for conversational UX design, you’ll analyze actual conversational interactions to validate design selections, improve consumer expertise, enhance enterprise KPIs, and drive resolution optimization.
Conversational UX Design
- Topic Matter Experience: Act as the first useful resource for conversational AI design, influencing and aligning cross-team efforts to make sure an optimum consumer expertise and alignment with enterprise KPIs.
- Scalable and Modular Design: Create conversational flows which might be scalable, modular, and maintainable, enabling environment friendly adaptation to future enterprise wants.
- Affect-Pushed Options: Translate advanced enterprise wants into actionable, user-centric design options that improve consumer expertise and obtain organizational aims.
- Stakeholder Communication: Current design ideas successfully to enterprise groups and stakeholders, advocating for user-first rules whereas aligning with firm objectives.
- Technical Feasibility: Collaborate with challenge supply groups to make sure design options are technically viable and optimized for the present expertise stack.
- Documentation: Create and preserve complete documentation of design selections, conversational programs, and consumer flows to facilitate group alignment and future design tasks. Additionally, monitor benchmarking for core KPIs throughout options, providers, and related area/trade verticals to match efficiency, determine optimization alternatives, and guarantee greatest practices are met.
- Trade Consciousness: Keep knowledgeable concerning the space developments, greatest practices, and rules in conversational AI design to ship cutting-edge, accessible, and practical options.
Resolution Optimization
- Course of Enchancment: Analyze present conversational designs to determine damaged processes, suggest fixes, and implement optimized options.
- Information-Pushed Enhancements: Consider consumer interactions and dialog information to uncover areas for enchancment, enhancing bots’ efficiency and consumer satisfaction.
- Iterative Growth: Leverage insights from information evaluation to drive steady optimization of conversational experiences.
- Efficiency Metrics: Be certain that design enhancements are aligned with key efficiency indicators (KPIs) to measure and display their impression successfully.
Necessities
- Training: Bachelor’s diploma in a related discipline (e.g., Linguistics, Pc Science, UX Design, Psychology) or equal skilled expertise.
- Expertise: Confirmed expertise in UX design and/or expertise driving necessities evaluation, design and optimization of Conversational AI programs, with a powerful understanding of conversational UX rules and greatest practices.
- Copywriting Proficiency: Expert in crafting clear, partaking, and pure dialogue for conversational interfaces.
- Language Expertise: Wonderful proficiency in each English and Spanish, with robust communication expertise in talking and writing.
- Communication: Distinctive communication expertise, with the flexibility to work successfully in customer-facing roles.
- Person-Centric Focus: A ardour for consumer expertise, with robust design sensibilities and deep empathy for finish customers.
Private Attributes:
- Ambition, enthusiasm, and a development mindset, coupled with robust analytical and inventive pondering talents.
- Meticulous consideration to element and the flexibility to ship high-quality work inside tight deadlines.
- Extremely organized and able to managing solo or collaborative assignments successfully.
- Work Surroundings Adaptability: Comfy working in a completely distant, digital-first surroundings.
Good to Have
- AI/GenAI Expertise: Arms-on expertise designing UX for AI-driven bots, together with chatbots and voicebots, or familiarity with Generative AI options.
- Conversational Techniques: Expertise with conversational automated dialogue programs (voice or chat-based). Manufacturing-level information of NLU/NLP options is a powerful plus.
- Multilingual Talents: Proficiency in extra languages corresponding to French, and/or German.
Advantages
- Mounted compensation;
- Lengthy-term employment with the working days trip;
- Growth in skilled development (programs, coaching, and many others);
- Being a part of profitable cutting-edge expertise merchandise which might be making a worldwide impression within the service trade;
- Proficient and fun-to-work-with colleagues;
- Apple gear.
Omilia is proud to be an equal alternative employer and is devoted to fostering a various and inclusive office. We consider that embracing range in all its varieties enriches our office and drives our collective success. We’re dedicated to creating an surroundings the place everybody feels welcomed, valued, and empowered to contribute their distinctive views with out regard to components corresponding to race, colour, faith, gender, gender identification or expression, sexual orientation, nationwide origin, heredity, incapacity, age, or veteran standing, all eligible candidates can be given consideration for employment.