We’re a outcomes centered, customer-obsessed firm motivated by our ardour for empowering digital entrepreneurs to attain success with their campaigns. With intuitive touchdown web page builders and a complete suite of AI-powered options, our platform helps you develop smarter.
In 2024, Unbounce, a number one touchdown web page creation and conversion optimization platform, merged with Insightly, a CRM and advertising automation platform. We’re starting to maneuver towards a unified model, making it an thrilling time to affix and assist form our product technique. Within the meantime, you’ll get to know two highly effective instruments that simplify how advertising and gross sales groups collaborate.
Our workforce’s technical experience and creativity work collectively to drive our mission ahead daily. We try to be a office of impressed minds by fostering an setting the place revolutionary pondering is inspired, and the place everyone seems to be given the chance to develop and contribute to the achievement of their targets. We intention to proceed being an revolutionary and provoking firm that each our prospects and staff admire—and we invite our future workforce members to affix us!
In regards to the function:
Our function in Buyer Expertise is to assist our prospects develop smarter and make their expertise easy.
We’re in search of dedicated workforce gamers who prioritize seamless buyer experiences. On this function, you’ll present assist throughout a number of channels, at all times tailor-made to particular person buyer wants and firm targets. Whether or not you are enhancing satisfaction or driving product adoption by means of our freemium and direct gross sales avenues, your focus will probably be on each buyer and enterprise success. As an adaptable and proactive workforce member, you’ll assist foster ongoing engagement with the Insightly CRM platform, making certain clean experiences at each touchpoint. Should you’re equally captivated with buyer satisfaction and technological innovation, that is your alternative to guide in delivering distinctive assist. From customized help to product steering, you’ll play a key function in making certain buyer satisfaction and growing adoption.
Please observe: The usual work schedule for this function is often Monday to Friday; nonetheless, there could also be occasional necessities to work on *holidays, or at completely different instances out of your normal shift. This flexibility is critical to prioritize our division’s main goal of offering assist to our prospects as promised throughout varied channels.
*As a distant firm, we acknowledge that staff may fit from areas with differing laws and holidays which will have an effect on their availability. We’re devoted to accommodating these variations, fostering a versatile work setting that respects particular person circumstances and native legal guidelines.
**Our Expertise Acquisition workforce won’t attain out to you thru channels like WhatsApp or textual content or Messenger. All communication will probably be by means of official Unbounce e mail domains. Please double examine the proper spelling in domains of any e mail communication you obtain representing Unbounce.
What you may be doing:
Buyer Assist Excellence
- Ship responsive, empathetic assist throughout a number of channels to assist prospects get essentially the most out of the Insightly CRM platform.
- Troubleshoot quite a lot of technical points, simplify complicated subjects, and information customers towards efficient options that drive satisfaction and long-term adoption.
- Hear fastidiously to buyer wants, doc particulars completely, and escalate with urgency when wanted.
- Talk clearly and professionally in each written and verbal interactions to make sure a constantly constructive expertise.
Technical Proficiency & Device Familiarity
- Apply your robust technical troubleshooting expertise and luxury with cloud-based instruments to resolve issues effectively.
- Use ticket-based assist techniques and Google Apps for Enterprise to handle workflow and observe interactions.
- Confidently function in each Mac and Home windows environments.
- Bonus: Familiarity with SQL, HTML, Java, or JavaScript is appreciated however not required.
Steady Enchancment and Teamwork
- Contribute to shared workforce documentation and information bases to assist consistency and development.
- Take part in peer teaching and collaboration to strengthen workforce capabilities and buyer outcomes.
- Keep curious and open to studying new applied sciences, instruments, and processes that improve your effectiveness and productiveness.
Efficiency and Accountability
- Personal your efficiency, meet or exceed key metrics, and take initiative to resolve issues earlier than they escalate.
- Keep versatile and adaptable in a fast-paced, evolving setting, prepared to leap in wherever prospects want you most.
- Thrive in a startup-style setting the place innovation, iteration, and influence matter daily.
A little bit about you:
You are a tech-loving drawback solver with a ardour for serving to others. You’ve labored in a buyer assist function earlier than, perhaps even in a high-growth or startup setting, and you know the way to thrive when issues transfer quick. You like a problem, lean into ambiguity, and have a drive for outcomes that retains you centered and motivated.
You carry a team-first mindset, a powerful sense of possession, and a pure curiosity that pushes you to develop and enhance. You talk with readability, empathy, and persistence. Most significantly, you get pleasure from what you do. Whether or not it’s collaborating with teammates or placing a smile on a buyer’s face, you’re right here to make a distinction and have enjoyable doing it.
Share our values:
- Buyer First
- Bias for Motion
- Excessive Velocity Resolution Making
- Worth Individuality
- Outcomes Targeted
What’s in it for you:
💵 $50,000 – $58,000 CAD or $54,677 – $71,017 USD
🤝 Flexibility and Time Off
- Versatile Time Off Coverage – We encourage a minimal of 4 weeks per 12 months!
- Distant First Workforce
- Versatile Hours
- Work From Wherever Program
🩺 Well being and Wellness
- Well being Insurance coverage
- Worker Help Program (EAP)
- Quarterly Firm Large Recharge Days
- Finish of 12 months Firm Large Vacation Closure
- Maternity & Parental Depart Program
- $2000 Way of life Spending Account (LSA)
- Weekly Digital Yoga Lessons
🌱 Progress & Future
- RRSP, 401(Okay), WWK Pension Private Contributions
*Not employer matched - Volunteer Day
- Workforce Constructing Funds
- Referral Program ($1000)
- Annual Bonus Program
- Anniversary Milestone LSA Prime Up
- Birthday Day Off
- Skilled Growth Funds
🌟 And extra perks!
We Worth Individuality!
At Unbounce, we wish each worker to be excited to carry their full, genuine self to work. Whenever you carry your distinctive experiences, background, information, perspective, and self-expression whereas embracing the identical from others we be taught from one another. We innovate and co-create an setting the place workforce members can do the most effective work of their careers. We’re bolder and extra good collectively.
We’re devoted to making sure every workforce member feels a way of belonging, feels secure, cared for, revered and valued for who they’re, and trusts that their distinctive voice is heard, embraced, and meaningfully contributes to decision-making. We’re dedicated to equitable worker expertise, alternative, pay and assist for each worker no matter gender identification or expression, race, ethnicity, household or marital standing, faith, socio-economic standing, veteran standing, nationwide origin, age, sexual orientation, training, incapacity, or every other attribute that makes you distinctive.
We’ve got no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or every other types of hateful/dangerous discrimination and we’re taking motion towards unequal pay in our group by means of main the #PayUpforProgress motion.
Should you require any lodging or assist in the course of the recruitment course of, please e mail us at [email protected].