Why Commonplace Fleet?
Linked autos are remodeling fleet operations throughout industries, led by the electrical revolution. EVs have been the primary actually software-defined autos, and companies are quickly adopting them however lack the software program infrastructure to unlock their true worth.
Our mission is to construct the fleet administration platform for the electrical car period – changing into the default software program layer that empowers fleet operators to maximise effectivity and profitability with out {hardware} modifications.
Each member of the Commonplace Fleet crew is fueled by an unwavering ardour for revolutionizing mobility by software program and is deeply dedicated to creating our merchandise higher. We come from firms like Apple, Uber, Tesla, Stripe, Robinhood, and Yelp and have been the primary to formally combine with Tesla’s fleet API. We have achieved 5.7x development in 2024 with a small crew and need your assist to speed up additional.
Commonplace Fleet is well-funded and backed by a few of Silicon Valley’s prime buyers. We have been based by David Hodge, who beforehand based Embark. At Embark, the crew constructed a well-liked transportation app utilized by thousands and thousands, which was finally offered to Apple.
Position Overview
We’re searching for an enthusiastic and detail-oriented particular person to be the voice of Commonplace Fleet to our prospects. Reporting to our Head of Enterprise Operations and dealing intently with our Buyer Success Affiliate, you may be the primary line of help for fleet operators navigating the electrical car revolution.
This is a perfect function for somebody early of their profession who’s enthusiastic about know-how and desirous to study the ins and outs of a high-growth startup. You may deal with all the things from troubleshooting app connectivity points to managing fee processes, all whereas constructing the playbooks that can scale our buyer expertise as we develop. Each interplay you could have will straight impression how fleet operators expertise our platform and form their transition to electrical autos.
You may rapidly develop experience in our product, the EV ecosystem, and fleet operations whereas honing your problem-solving and communication expertise. This function provides distinctive visibility into all features of the enterprise and the chance to develop alongside a quickly scaling firm. In case you’re a quick learner with a ardour for serving to others succeed and wish to jumpstart your profession in tech, we wish to hear from you.
Tasks
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Function the primary responder to buyer help tickets, offering well timed and useful options whereas sustaining a pleasant, skilled tone.
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Triage and prioritize points successfully, escalating advanced issues to the suitable crew members with clear context and buyer impression evaluation.
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Personal and constantly enhance our buyer help documentation, together with inside SOPs and exterior FAQs to allow self-service.
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Deal with administrative buyer duties together with Stripe account setup, fee dispute investigations, and primary car onboarding requests.
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Associate with engineering and product groups to speak buyer wants and handle expectations on situation decision timelines.
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Take part in on-call rotation to make sure prospects obtain help once they want it most.
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Monitor and preserve SLA compliance whereas figuring out patterns to forestall recurring points.
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Interact straight with prospects by written communication, cellphone, and video to construct relationships and deeply perceive their wants.
{Qualifications}
We don’t imagine in qualification checkboxes for candidates. These usually trigger nice candidates to suppose they’re not certified. In case you suppose you’ll be able to assist us scale our enterprise, let’s discuss and see if we’re a match.
You could be an excellent match if…
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You might have distinctive written and verbal communication expertise with a pure capacity to clarify technical ideas in easy phrases.
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You are genuinely enthusiastic about serving to individuals and get satisfaction from turning pissed off prospects into blissful ones.
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You are a quick learner who can rapidly soak up product information and troubleshoot points independently.
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You are detail-oriented and arranged, in a position to juggle a number of buyer conversations whereas sustaining high quality.
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You method issues with curiosity and persistence, digging deep to seek out root causes moderately than fast fixes.
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You are enthusiastic about working at a startup the place you may put on many hats and straight impression the corporate’s development.
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You are snug with ambiguity and may preserve a constructive perspective even when coping with difficult conditions.
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You are keen to make use of AI instruments and automation to work smarter and scale your impression.
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You might have a ardour for electrical autos and the way forward for transportation.
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You might have excessive requirements and a robust work ethic – you at all times carry your greatest and count on your colleagues to do the identical.
Advantages
💰 Aggressive wage & fairness
🩺 Prime notch well being, dental, & imaginative and prescient insurance coverage
📈 401(okay) retirement plan
💻 All tools supplied by Commonplace Fleet
🚗 First EV buy subsidy