Roadie, a UPS firm, is a number one logistics and supply platform that helps companies sort out the complexities of recent retail with unmatched supply protection, flexibility and visibility. Reaching 97% of U.S. households throughout greater than 30,000 zip codes — from city hubs to rural communities — Roadie supplies seamless, scalable options that meet quite a lot of supply wants.
With a community of greater than 310,000 impartial drivers nationwide, Roadie gives versatile supply options that make advanced logistics challenges simple, together with options for native same-day supply, supply of massive and ponderous gadgets, ship-from-store and DC-to-door.
The Buyer Operations Associate place is concentrated on constructing and nurturing relationships with key clients, and is a good alternative for somebody who desires to take their buyer assist abilities to the following stage, whereas gaining enterprise and operational publicity.
Along with serving as the primary level of contact for top worth senders, this is a superb alternative for individuals who need to develop analytical abilities as they oversee the day-to-day actions for strategic accounts. The best candidate may have sturdy communications abilities, be extremely organized, and have the power to multitask on quite a few excessive precedence tasks.
What You’ll Do
- Handle tasks and implementations for strategic Roadie companions, using mission administration abilities to make sure success
- Oversee day-to-day deliverables for every assigned account, together with compliance with gig-specific Service Stage Agreements
- Promote retention and total buyer success by top quality service
- Construct sturdy working relationships with account stakeholders, together with company and subject customers
- Frequently create and run studies on assigned accounts, analyze outcomes, and share findings to key stakeholders
- Prioritize and escalate points and developments in collaboration with numerous departments to make sure account success
- Develop an experience in how Roadie’s methods and assets work, and the right way to use them to advertise optimistic outcomes for our clients
What You Deliver
- 2+ years of expertise in buyer assist, operations or associated position
- Proficient with buyer account instruments (e.g., Salesforce, Confluence)
- Demonstrated capability to construct and preserve sustained relationships with company and enterprise and SMB clients
- Wonderful communication abilities, each written and verbal
- Means to handle advanced tasks and multi-task, and thrive in a fast-paced, dynamic atmosphere
- Self-motivated and in a position to comfortably navigate by uncertainty and ambiguity
- Expertise with Excel, Powerpoint, and different Workplace merchandise
Why Roadie?
- Aggressive compensation packages
- 100% coated medical insurance premiums for your self
- 401k with firm match
- Tuition and scholar mortgage reimbursement help (that’s proper – Roadie will contribute on to your current scholar loans!)
- Versatile work schedule with limitless PTO
- Month-to-month 3-day weekends
- Month-to-month WFH stipend
- Paid sabbatical leave- tenured staff members are given time to relaxation, loosen up, and discover
- The expertise you should get the job accomplished