We’re searching for a proactive and empathetic Buyer Service Consultant to hitch our totally distant crew and help our fast-growing international consumer base. At Interviews Chat, customers depend on us to assist them put together for interviews and achieve actual time — and your position can be important in ensuring they really feel assured and supported each step of the best way.
You’ll deal with incoming help inquiries by way of electronic mail and chat (no telephone help), serving to customers with questions on our internet app, Chrome extension, and desktop app. Many of those questions relate to our core product, Interview Copilot, which listens to interviews in actual time and gives useful solutions and strategies on display. You will assist customers troubleshoot, perceive learn how to use it successfully, and get essentially the most out of their classes.
You’ll additionally escalate bugs or edge instances to the dev crew, and contribute to enhancing assist docs, inside guides, and help processes. We’re constructing quick and studying from each interplay.
It is a totally distant position open to English-speaking candidates worldwide. We’re a small, mission-driven crew, so you may have actual autonomy and a visual influence. In case you love serving to folks, get pleasure from figuring issues out, and wish to be a part of one thing that really modifications lives, we’d love to listen to from you.