[Hiring] Buyer Success Advocate @Sonatype

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Sonatype is the software program provide chain safety firm. We offer the world’s greatest end-to-end software program provide chain safety answer, combining the one proactive safety in opposition to malicious open supply, the one enterprise grade SBOM administration and the main open supply dependency administration platform. This empowers enterprises to create and preserve safe, high quality, and progressive software program at scale.

As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software program, we’re software program pioneers and our open supply experience is unmatched. We empower innovation with an unparalleled dedication to construct quicker, safer software program and harness AI and knowledge intelligence to mitigate threat, maximize efficiencies, and drive highly effective software program improvement.

Greater than 2,000 organizations, together with 70% of the Fortune 100 and 15 million software program builders, depend on Sonatype to optimize their software program provide chains.

If you’re able to launch your profession within the dynamic and rising subject of Buyer Success and develop in-depth information of contemporary software program improvement in immediately’s DevSecOps tooling, then it is best to maintain studying! We’re including extra Buyer Success Advocates (CSA) to make sure our prospects repeatedly see worth throughout the Sonatype Nexus Platform.

Why this function issues

Our customers are software program builders, safety officers, and DevOps managers. We provide them subscriptions to invaluable software program that works. So long as our prospects worth their funding, they’ll proceed to resume and increase their deployments.

Fortuitously, our prospects belief Sonatype and worth their investments. That is validated by our 85%+ renewal charge—one of many highest renewal charges within the software program subscription enterprise. However we select to not relaxation on our laurels. If our prospects are usually not optimized, adequately deployed, or have compromised rollouts as a consequence of their lack of time, technical know-how/assets, or understanding of greatest practices, it should inhibit our mutual capacity to attain success. That’s the reason the CSA function is so significant.

What are CSAs do

  • Mentor and educate prospects on implementing and utilizing greatest practices for the Sonatype Nexus Platform to make sure clean onboarding, quicker adoption, and elevated footprint.
  • Uncover and analyze gaps within the buyer expertise, determine early warning alerts, and work with multi-functional groups to handle them.
  • Act because the voice of the client – utilizing your insights to assist us drive enhancements, affect product roadmap, and deploy buyer advocacy applications.
  • Guarantee prospects are SUCCESSFUL and DELIGHTED with Sonatype services and products, not merely glad.
  • What we’re on the lookout for

  • Our CSAs come from varied backgrounds, together with software program engineering, buyer help, and undertaking administration. In addition they embrace profession changers who’re latest graduates of software program academies and software program Bootcamp applications. Whereas the paths are completely different, all of them share the next:
  • Data of present SDLC and the tooling that improvement organizations use to construct functions
  • Capacity and need to study fashionable DevOps tooling.
  • Nicely-honed organizational and interpersonal expertise
  • Want to construct long-term relationships and assist our prospects achieve success.
  • Capacity to journey. Though this place is 100% distant, journey to buyer places shall be 10%.
  • Issues that we’re happy with

  • 2024 BuiltIn Greatest Locations to Work: 
  • European Enterprise Awards 2023: Sonatype has been named a winner of the European Enterprise Awards within the Greatest Enterprise SaaS Supplier
  • Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Utility Safety Testing for 2024
  • Data Breakthrough Awards: Sonatype was introduced as a 2024 winner within the “Open Supply Knowledge Resolution of the Yr”
  • SD Instances: Greatest in Present Safety
  • Quick Firm Greatest Workplaces for Innovators 2024
  • The Herd Prime 100 Non-public Software program Firms 2024
  • 2023 Chief in Forrester-Wave for Software program Compensation Evaluation
  • 2023 Gartner’s Magic Quadrant
  • Firm Wellness Week – We shut down firm operations for every week to allow all staff to spend time pursuing private development and having fun with a lot wanted and deserved relaxation. 
  • Variety & Inclusion Working Teams
  • Parental Depart Coverage
  • Paid Volunteer Time Off (VTO)
  • #LI-AL1

    At Sonatype, we worth range and inclusivity. We provide perks corresponding to parental depart, range and inclusion working teams, and versatile working practices to permit our staff to point out up as their entire selves. We’re an equal-opportunity employer, and we don’t discriminate on the idea of race, faith, shade, nationwide origin, gender, sexual orientation, age, marital standing, veteran standing, or incapacity standing. When you have a incapacity or particular want that requires lodging, please don’t hesitate to tell us.



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