OBRIO is an IT firm with Ukrainian roots inside Genesis enterprise ecosystem. Our staff consists of greater than 250 gifted professionals whose ambitions and striving for fulfillment assist us construct the most effective merchandise on the market. We have places of work in Kyiv and Warsaw.
We are creating Nebula — the largest model in the religious area of interest. Nebula has over 60 million customers worldwide and has been ranked as the № 1 way of life app of the day in the Apple Retailer and Play Market in the USA, Canada, and Australia a number of instances. Nebula is obtainable on iOS, Android, and Net.
Our mission is to make folks happier by enhancing the standard of their relationships.
Listed here are some particulars we wish to share with you:
- Nebula is #1 in its area of interest in phrases of downloads and income targets;
- 60 million customers worldwide;
- Customers from 50+ international locations;
- 4.8 — our common AppStore ranking (with greater than 215 thousand scores;
- OBRIO’s achievements and staff’s experience had been shared in Tier-1 worldwide and Ukrainian media, organizations, and types corresponding to Forbes Ukraine, TechCrunch, VECTOR, The Next Web, Tech.eu, Entrepreneur Media, Fast Company, AIN, IT Arena, MEGOGO, DOU, Projector Institute.
Who’re we searching for?
We’re looking for a devoted and customer-focused Buyer Success Agent to affix our help staff.
As a Buyer Success Agent, you’ll play a pivotal function in enhancing belief, loyalty, and satisfaction amongst our premium customers. Your tasks can be targeted on offering unique and acknowledged help to raise the general buyer expertise inside the premium section. Your interactions will stimulate a robust emotional connection between our model and premium purchasers, contributing to elevated buyer lifetime worth and better retention charges.
Your affect:
- Improve belief and loyalty amongst premium customers by offering unique and acknowledged help;
- Strengthen the emotional connection between the model and prospects by stimulating interplay and loyalty inside the premium section;
- Present each reactive and proactive help, making certain personalised communication with premium purchasers;
- Enhance buyer lifetime worth by contributing to larger retention charges;
- Play an energetic function in product and provide processes enchancment primarily based on suggestions from premium purchasers.
About you:
- A minimum of 1 yr in Buyer Assist Agent, Account Supervisor, VIP help, or comparable roles;
- Proficient in English (B2+ stage, each written and oral);
- Expertise in CRM and Zendesk platforms;
- Buyer knowledge evaluation expertise;
- Empathy in direction of buyer wants and considerations;
- Robust communication expertise, each written and verbal;
- Important pondering to deal with complicated buyer points;
- Efficient time-management expertise to deal with a number of duties.
Why OBRIO is the most effective place to work?
- Unleash Your Ambitions: Our firm was constructed by bold individuals who by no means accept much less. By becoming a member of OBRIO, you may have the prospect to unleash your individual ambitions and obtain your profession goals.
- Innovate and Be Artistic: We embrace innovation and creativity at OBRIO, and we encourage our staff members to convey their distinctive concepts to the desk. You may have the prospect to discover new options and make an actual affect on our firm’s success.
- Right here you may be a part of a robust household, surrounded by folks able to help you, who share your pursuits and contribute to your improvement. At OBRIO, we love our colleagues, spend time collectively exterior of labor, and are blissful to ask our associates into the corporate.
- At OBRIO, we have gathered influential consultants, all of whom are open to sharing their information and able to assist clear up points primarily based on their expertise. That is the corporate the place you possibly can rapidly attain your potential and advance your profession.
Here is what our hiring journey for this place seems like: Preliminary Screening ➡ Ability Evaluation ➡ Staff Interview ➡ Closing Verify ➡ Job Provide.
Let’s staff up and attain for the celebrities collectively!
Extra about us on social media: Instagram, LinkedIn, TikTok.