We’re searching for a Buyer Success Supervisor to guide our buyer success group at Reincubate. You may work as a part of our rising, fully-remote, and pleasant group on the success of Camo, our app that helps individuals get unbelievable outcomes with video.
Our clients embrace groups at Apple, Google, Fb, Microsoft, and Amazon, the world’s prime universities, VIPs world wide, and loads of individuals who simply wish to look higher on-line. Our work has been recognised by HM King Charles III, the NYT, WSJ, and the BBC.
This position might be best for you when you’re energised by serving to clients succeed, and care deeply about their expertise. We’re searching for somebody distant, working inside GMT or CET timezones.
Here is Aidan, Reincubate’s founder, talking about the role:
You’ll:
- Lead the shopper success group to supply a pleasant expertise to our customers
- Personal CS efficiency reporting, utilizing metric evaluation to drive perception and enchancment
- Advocate for patrons in our product roadmap and our inner and exterior testing
- Optimise use of CS instruments, processes, and methods to supply higher inner information, higher service, and to maximise group capability via efficiencies and self-service choices
We’ll:
- Enable you arrange and contribute to a productive working setting, wherever you’re: delight builds on delight
- Offer you autonomy in your work, we belief you to unravel exhausting issues properly
- Enable you settle into your position, handle your obligations, and develop as a member of the group: progress comes via sustainable development
- Present an area so that you can share your opinions and concepts on any matter; integrity and openness are bedrocks of how we work together with each other and our customers
- Present glorious advantages: 25 days’ paid trip, versatile hours, distant work, share choices, healthcare, matched pension contribution, home-office & skilled improvement allowances
You would possibly go well with this position when you:
- Have robust organisational and communication expertise
- Are partaking, energising and empathetic
- Have a ardour for excellent product experiences; friction, poor design, and pointless complexity irritate you
- Ideally, you may have administration expertise working a Buyer Success group, however we’re extra excited about your future than your previous
- Relate to our values: creating delight, “it simply works”, sustainability, and integrity
You may maximise your probabilities when making use of when you:
- Embody a CV that provides us an incredible thought of who you’re and what you are about
- Take a while to take a look at who we’re, and what we’re searching for (see reincubate.com/about)
- Share any proof of you doing the form of issues we’re searching for in your cowl letter
- We suggest not utilizing AI to put in writing your software; this tends to lead to similar-looking purposes that make it more durable for us to find out about you (we do not use AI in screening candidates, an actual particular person reads each software)