About Karbon
Karbon is the worldwide chief in apply administration software program for growth-minded accounting companies. We offer an award-winning, extremely collaborative cloud platform that streamlines work and communication, enabling the common accounting agency utilizing Karbon to avoid wasting 18.5 hours per week, per worker.
We have now clients in 34 nations and have grown right into a globally distributed crew, with our individuals based mostly all through the US, Australia, New Zealand, Canada, the UK, and the Philippines. We’re well-funded, ranked #1 on G2, have a implausible crew tradition constructed on our values, are rising quickly, and making a worldwide impression.
Do you take pleasure in having duty for the expansion and worth delivered to your portfolio of purchasers? Are you motivated by working intently with purchasers to unravel their challenges? Do you are taking pleasure in serving to our purchasers succeed whereas always searching for alternatives to ship worth to them?
As a Buyer Success Supervisor at Karbon, you may take possession of your individual purchasers. You will change into an knowledgeable in the very best practices of apply administration and supply consultative recommendation, that may result in scoping and main profitable tasks to drive change. You will additionally perform as an important hyperlink between our clients and the remainder of your fellow Karbonites.
A few of your essential duties will embrace:
- Create and personal a quarterly success technique on your buyer portfolio. The perform of this will likely be to establish churn dangers while searching for alternatives to maximise income with wholesome accounts.
- Construct sturdy relationships together with your clients, use empathy to know their challenges as a way to change into an knowledgeable at driving worth with Karbon.
- Develop into a product knowledgeable for our Invoicing & Funds product and act because the regional useful resource to assist practice and handle clients via to adoption. You will proactively push adoption of our Invoicing & Funds product to focused clients.
- Handle upcoming buyer renewals
- Keep updated with our Product Roadmap and promote, demo and relay details about upcoming options to clients
- Monitor buyer well being and utilization metrics to work proactively
- Advocate on your clients internally and supply necessary buyer insights to different departments corresponding to Product, Gross sales and Assist
- Key metrics will likely be Retention and Growth, usually reported as Web Development or NDR.
About you
- Bodily based mostly within the US and assured working autonomously in a distant function, while be keen to journey sometimes to our clients workplaces to hold out website visits and attend occasions (roughly 5-10% of your time)
- Expertise in a B2B SaaS enablement function (Success, Providers, Consulting, Coaching, Account Administration) with a observe report of success
- (Preferable) An issue knowledgeable within the accountancy software program market
- A strategic thinker who can play-to-win and you’re comfy carrying a goal
- Nice relationship constructing abilities
- Wonderful communication & presentation abilities
- Tenacious – at all times searching for a greater solution to serve your clients, corresponding to offering helpful info or sharing greatest apply
- Curious – You need to know the way the very best accounting companies function and like to share this perception far and broad in a consultative manner
- Efficient venture administration abilities, together with capacity to handle assets on a cross-functional crew
Why work at Karbon?
- Achieve world expertise throughout USA, New Zealand, UK, and Canada
- 4 weeks annual depart plus 5 further “Karbon Days” off a 12 months
- Versatile working atmosphere
- Work with (and study from) an skilled, high-performing crew
- Be a part of a fast-growing firm that firmly believes in selling excessive performers from inside
- A collaborative, team-oriented tradition that embraces range, invests in improvement, and offers constant suggestions
- Beneficiant parental depart
Karbon embraces range and inclusion, aligning with our values as a enterprise. Analysis has proven that girls and underrepresented teams are much less prone to apply to jobs except they meet each single standards. For those who’ve made it this far within the job description however your previous expertise would not completely align, we do encourage you to nonetheless apply. You can nonetheless be the correct individual for the function!
We recruit and reward individuals based mostly on functionality and efficiency. We don’t discriminate based mostly on race, gender, sexual orientation, gender id or expression, life-style, age, instructional background, nationwide origin, faith, bodily or cognitive capacity, and different range dimensions which will hinder inclusion within the group.
Typically, if you’re a great individual, we need to discuss to you. 😛
If there are any changes or lodging that we are able to make to help you in the course of the recruitment course of, and your journey at Karbon, contact us at [email protected] for a confidential dialogue.
At the moment, we request that company referrals will not be submitted for this place. We recognize your understanding and encourage direct purposes from candidates. Thanks!