About Blumira and Our Tradition
By making detection and response speedy, easy, and inexpensive, we can assist organizations of all sizes – particularly small and medium-sized companies – which have been uncared for, priced-out, or, merely—failed—by present options. In serving to them, we assist their prospects, and, total, make the Web a safer place. We have now a platform, a imaginative and prescient, and a crew that may flip the tide. To understand our imaginative and prescient, we’re searching for inquisitive and pushed teammates, such as you! Be a part of a pleasant and supportive crew that embraces who you’re and provides you the chance to assist construct and scale the Ann Arbor tech safety scene and to be taught and develop with skilled SaaS safety leaders. You’ll have the power to make a huge impact within the preliminary construct of Blumira’s CX group and take Blumira to the subsequent degree!
In regards to the Alternative
We’re in search of a Buyer Success Supervisor (CSM) to proactively information Blumira prospects towards long-term success with our cybersecurity platform. This position combines robust relationship-building abilities with technical acumen to make sure a best-in-class buyer expertise that empowers our prospects to construct operational resilience into their organizations. Working collaboratively with colleagues all through the group, you will prepare prospects on our product, assist them obtain their safety targets, and foster deep product adoption that aligns with their enterprise targets — all whereas constructing lasting relationships that encourage buyer loyalty.
Key Obligations
As a CSM, you’ll work with different crew members to proactively arrange prospects for long-term success with Blumira. You’ll obtain this by doing the next:
- Collaborating with Gross sales, Options Architects, and Safety Operations & Help to make sure that prospects transition easily from the trial part via the implementation part and into ongoing coaching and help
- Understanding what prospects hope to attain by utilizing Blumira after which coaching them on the product in such a approach that they’re set as much as obtain their targets
- Offering prospects with the absolute best interactions with Blumira, from scheduling their preliminary onboarding session, to checking in with them all year long, and sharing their product suggestions
- Coaching our prospects and serving to them deepen their safety experience and enhance their safety posture
- Nurturing prospects all through their lifecycle to assist them additional undertake our product and leverage it in accordance with their enterprise targets
- Creating a relationship with prospects that evokes them to grow to be Blumira loyalists
- Meticulously documenting interactions with prospects to make sure that we by no means miss a chance to wow them with our effectivity, accuracy, and experience
- Contributing to crew course of enchancment and documentation
Required Key Expertise and {Qualifications}
- 3+ years of expertise in Buyer Expertise
- Robust coaching/educating abilities
- Glorious customer support and communication abilities, together with the power to tailor your communication to satisfy the wants of a wide range of persona sorts
- Expertise in cybersecurity
- Expertise utilizing CS instruments (e.g., Totango, Vitally, ChurnZero, Gainsight)
- Robust organizational abilities (we love a Sort A persona!)
- Skill to self encourage and self educate whereas remaining collaborative and open to suggestions
Bonus
- Managed Service Supplier (MSP) expertise
- Startup expertise
Perks and Advantages:
- Aggressive compensation and inventory fairness plan
- Limitless PTO
- A versatile work setting that helps working from house
- Complete advantages bundle that features medical, dental, imaginative and prescient, and life insurance coverage, in addition to an organization sponsored pre-tax retirement financial savings program
Wage: $90,000 – $115,000
Candidates have to be approved to work for ANY employer within the U.S. We’re unable to sponsor or take over sponsorship of an employment Visa right now.
Please observe that this job description is just not designed to cowl or comprise a complete itemizing of actions, duties, or tasks which might be required of the worker for this job. Duties, tasks, and actions could change at any time, with or with out discover.
This place requires extended intervals of sitting at a desk and dealing on a pc.
This place could require occasional journey. The frequency and period of journey will differ relying on enterprise wants.
Blumira is an inclusive employer. We’re dedicated to offering an setting of mutual respect the place equal employment alternatives can be found to all candidates and teammates with out regard to race, colour, creed, intercourse, sexual orientation, gender id or expression, age, faith, nationwide origin, citizenship standing, incapacity, ancestry, marital standing, veteran standing, medical situation or any protected class prohibited by native, state or federal legal guidelines.