Description
Sprout Social is trying to rent a Buyer Success Supervisor, Key Accounts for the Gross sales & Success crew in Eire
Why be part of Sprout’s Gross sales & Success crew?
Becoming a member of the Gross sales and Success crew is a chance to speed up your profession. We’re a successful crew promoting and supporting the main social media administration platform for companies. Not solely do you get to work alongside among the sharpest minds within the business, you additionally get to work with among the greatest manufacturers on the planet together with Harrods, IHG, River Island, Stoneacre Motor Group, and College of Leeds. And the actual kicker? You get to design your personal profession and observe the trail that’s finest for you. Wherever you need to go, we’re dedicated to serving to you get there.
What you’ll do
- Domesticate sturdy relationships and loyalty with our Mid-Market – Enterprise clients
- Be the first level of contact, offering a personalised expertise to each buyer
- Drive worth and product adoption for patrons, offering strategic steerage, figuring out danger and development indicators, in addition to inspiring buyer loyalty
What you’ll deliver
The perfect candidate is captivated with buyer success and excited to grasp what makes clients profitable. You satisfaction your self on being organized and element oriented.
We’re in search of somebody who has managed direct relationships with clients, ideally at the least 50+ at one time. It is best to possess the flexibility to uncover buyer challenges and make suggestions to assist clients obtain their objectives. The perfect candidate will exhibit technical aptitude and might establish areas of alternative throughout the current platform. In the event you’re captivated with offering an exemplary buyer expertise and are a crew participant, we would love to listen to from you!
The minimal {qualifications} for this position embrace:
- 4+ years of expertise in Buyer Success in B2B SaaS/Software program, together with 2+ years managing an Enterprise ebook of enterprise
- Demonstrated success in retaining, renewing, and increasing Enterprise-level accounts by way of strategic relationship administration and value-driven engagement.
- Expertise constructing relationships, presenting, and influencing senior-level resolution makers throughout a number of features
Most well-liked {qualifications} for this position embrace:
- Earlier expertise throughout the SaaS/Software program/Know-how business
- Expertise with consulting and offering strategic steerage associated to social media and social media instruments is a plus
The way you’ll develop
Inside 1 month, you’ll plant your roots, together with:
- Full Sprout Social’s new rent coaching & onboarding program alongside different new Sprout crew members. You’ll achieve a broader understanding of our merchandise and the way your position matches into the group.
- Companion with the Supervisor of Buyer Success to outline key success metrics in your position and the way you’ll measure towards them.
- Start creating familiarity with our enterprise, platform, and purposes, in addition to our firm’s key metrics.
- Acclimate your self with the daily tasks of Sprout’s Success Workforce by shadowing crew members, listening to recorded buyer calls and dealing carefully with our devoted Enablement Supervisor.
Inside 3 months, you’ll begin hitting your stride by:
- Obtain your devoted ebook of enterprise and start familiarising your self along with your buyer base.
- Set up relationships with customer-facing departments throughout the group.
- Direct clients to Sprout sources corresponding to product guides, webinars, and buyer help to encourage product adoption.
- Reply to high-impact buyer points in a vogue that evokes continued buyer loyalty.
- Actively deal with inbound requests and account associated questions.
Inside 6 months, you’ll be making a transparent impression by way of:
- Keep product experience throughout our platform to function the final word trusted advisor.
- Companion with colleagues throughout departments to deal with buyer suggestions and talk accordingly.
- Overview to-date efficiency along with your supervisor, establish areas of enchancment and set up a plan for profession growth.
- Develop into a Sprout Social and Social Media knowledgeable to confidently converse to ever-changing traits, new product options and platform enhancements to assist our shoppers notice their full potential and attain their objectives
Inside 12 months, you’ll make this position your personal by:
- Suggest and execute impartial tasks benefiting the entire of Buyer Success or Sprout as a company.
- Establish particular person strengths and methods to apply them successfully for continued success.
After all what is printed above is the best timeline, however issues could shift primarily based on enterprise wants and different tasks and duties could possibly be added on the discretion of your supervisor.
Our Advantages Program
We’re proud to recurrently be acknowledged for our crew, product and tradition. Our advantages program contains:
- Insurance coverage and profit choices which are constructed for each people and households
- Progressive insurance policies to help work/life steadiness, like our versatile paid day off and parental depart program
- Excessive-quality and well-maintained tools—your pc won’t ever forestall you from doing all your finest
- Wellness initiatives to make sure each well being and psychological well-being of our crew
- Ongoing training and growth alternatives through our Develop@Sprout program, employee-led variety, fairness and inclusion initiatives and mentorship packages for aspiring leaders
- Rising company social duty program that’s pushed by the involvement and fervour of our crew members
- Stunning, handy and state-of-the-art workplaces in Dublin’s metropolis centre
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