Spines: #1 Quickest-Rising E book Publishing Platform within the U.S.
At Spines, we’re rebuilding publishing for a brand new period: powered by know-how, guided by craft, and constructed across the creator.
Our next-generation publishing platform combines highly effective AI with human experience to assist writers publish professionally throughout each format, language, and international market. The instruments we’re growing streamline modifying, design, translation, manufacturing, and distribution, making a fancy course of easy, scalable, and author-first.
Our mission is to make skilled publishing doable for everybody, so no nice story goes unheard. However what we’re actually constructing is greater: a platform that transforms how books are made, shared, and skilled globally.
We’re rising a staff of people that need to form the way forward for publishing: creators, technologists, and storytellers pushed by craft, goal, and the chance to make an actual influence for authors and readers in every single place.
Concerning the Function:
As a Buyer Billing Assist Specialist, you’ll help authors with payment-related inquiries, billing points, and account resolutions to make sure a easy monetary expertise.
The position entails managing overdue funds, helping with fee processing, and offering clear, service-oriented communication.
You may work cross-functionally with Finance and Buyer Expertise groups, utilizing CRM and billing methods to trace and resolve circumstances effectively.
Expertise in collections, monetary buyer help, or billing operations is very most well-liked.
Robust interpersonal and problem-solving expertise are important for achievement on this place.
What’s going to you do:
- Buyer Monetary Assist: Help authors with account balances, fee points, and monetary inquiries by way of telephone, e mail, and chat.
- Collections & Cost Observe-Ups: Contact authors with overdue funds and work towards resolving excellent balances.
- Course of Royalty Withdrawals: Guarantee easy and well timed creator royalty funds.
- Cost Technique Updates: Help authors with updating their fee particulars and resolving failed transactions.
- Dispute Decision: Deal with refund requests, chargebacks, and buyer disputes with a problem-solving strategy.
- Preserve Correct Data: Hold monetary help and collections actions well-documented for transparency and effectivity.
Necessities
- Expertise in buyer monetary help, collections, or fee processing (not accounting or finance evaluation).
- Glorious communication expertise (spoken & written) in English for dealing with buyer inquiries professionally.
- Robust problem-solving mindset – capability to de-escalate fee points and negotiate options.
- Familiarity with CRM instruments (Salesforce or related), Microsoft Groups, and G Suite.
- Element-oriented and arranged, able to monitoring excellent balances and monetary transactions.
Good to have:
- Expertise in a publishing, subscription-based, or SaaS firm.
- Information of dispute decision, chargeback dealing with, or monetary troubleshooting.
- Expertise in distant work with self-motivation and powerful accountability.
Advantages
- Modern Surroundings: Work in a dynamic and cutting-edge surroundings with a supportive and collaborative staff.
- Development Alternatives: Vital alternatives for skilled development and development inside a quickly increasing firm.
- Impactful Work: Be a key participant on a staff that’s revolutionizing the publishing trade with groundbreaking AI know-how.
Concerning the firm
At Spines, we’re rebuilding publishing for a brand new period: powered by know-how, guided by craft, and constructed across the creator.
Our next-generation publishing platform combines highly effective AI with human experience to assist writers publish professionally throughout each format, language, and international market. The instruments we’re growing streamline modifying, design, translation, manufacturing, and distribution, making a fancy course of easy, scalable, and author-first.
Our mission is to make skilled publishing doable for everybody, so no nice story goes unheard. However what we’re actually constructing is greater: a platform that transforms how books are made, shared, and skilled globally.
We’re rising a staff of people that need to form the way forward for publishing: creators, technologists, and storytellers pushed by craft, goal, and the chance to make an actual influence for authors and readers in every single place.