Be a part of Simbe Robotics, a worldwide chief in retail robotics know-how. We rework retail operations by revolutionary options, leveraging superior robotics and AI to optimize the client expertise. We worth transparency, empathy, agility, and technical excellence.
Place Overview:
We’re looking for a deeply technical, customer-centric candidate to hitch Simbe’s Buyer Expertise crew as a Technical Buyer Assist Specialist. On this high-impact position, you’ll assist worldwide prospects by deploying and optimizing Simbe’s robotic options on the bottom whereas actively contributing to course of enchancment initiatives. This contract position is good for a technically-minded drawback solver who thrives in dynamic, customer-facing environments and is enthusiastic about delivering scalable, high-quality assist options. This position requires sturdy fluency with technical troubleshooting instruments, command line interfaces, primary scripting, and expertise navigating structured information to assist and debug complicated robotic and AI workflows in dynamic, real-world environments.
Obligations
Technical Buyer Assist (Ahead-Deployed): Act as the first technical assist contact for worldwide prospects. Be hands-on and customer-facing, diagnosing and resolving points rapidly and empathetically to make sure clean operation of Simbe’s robotic techniques. Deepen shopper relationships by delivering wonderful assist. Leverage CLI instruments and inner information inspection utilities to investigate robotic telemetry and laptop imaginative and prescient outputs in actual time.
Tooling, Automation & Course of Enchancment: Design and implement technical instruments and automation, leveraging best-in-class agentic AI capabilities, to reinforce buyer assist effectivity and scalability. Collaborate intently with inner stakeholders to establish and enhance processes. Design light-weight scripts, queries, or dashboards to automate recurring points or mixture buyer suggestions throughout Jira and different platforms.
Buyer Onboarding & Enablement: Lead technical onboarding for brand new prospects, offering tailor-made assist and coaching to make sure profitable deployments and long-term adoption of Simbe options.
Cross-Purposeful Collaboration: Act as a technical liaison between the Buyer Expertise crew and gross sales, engineering, product, and operations groups. Monitor and escalate complicated points effectively with clear documentation.
Steady Suggestions & Optimization: Actively accumulate buyer suggestions and translate it into actionable insights for inner enhancements. Prioritize enhancements that drive worldwide buyer satisfaction and long-term retention.
Reporting & Programs Administration: Preserve high-quality documentation in Jira, Salesforce, and different inner instruments. Report back to management and key stakeholders commonly on technical assist efficiency and traits. Comfy exporting, faceting, and analyzing information units from inner instruments and ticketing techniques to uncover patterns or anomalies. Carry out visible inspecti
{Qualifications}
Bachelor’s diploma in Engineering, Laptop Science, Data Expertise, or a associated technical discipline.
4–6 years of expertise in technical assist or engineering roles, ideally inside robotics, automation, or high-tech environments.
Consolation reviewing visible information outputs (e.g., annotated pictures, laptop imaginative and prescient overlays) to assist system validation and debugging.
Sturdy hands-on expertise in technical troubleshooting, forward-deployed buyer assist, and forefront agentic AI in a buyer assist software.
Confirmed skill to design and implement instruments and automation that drive scalability and operational effectivity.
Deep buyer empathy with the flexibility to stability urgency and high quality in fast-paced worldwide environments.
Proficiency with primary command line instruments (e.g., bash, ssh) and navigating logs or distant techniques to diagnose points.
Expertise faceting and manipulating structured information (e.g., utilizing SQL, CSV instruments, or inner analytics platforms) to assist root trigger evaluation.
Expertise working with Jira, Salesforce, or equal techniques.
Expertise with AI workflows or curiosity in working with rising LLM/co-pilot-style assist tooling is a plus.
Excellent verbal and written communication expertise, able to interacting with each technical and non-technical stakeholders.
Expertise supporting or bettering BPO processes is a big plus.
Willingness to journey internationally to buyer websites as wanted.
EU-based location strongly most well-liked to assist our rising European footprint.
At Simbe, you may be on the forefront of retail innovation, working with cutting-edge AI and robotics applied sciences to rework retail operations. Our tradition is dynamic, inclusive, and pushed by a ardour for bettering the best way retailers function and serve their prospects. Be a part of us to be part of a crew that’s not solely reshaping the way forward for retail but additionally providing immense worth to our shoppers worldwide.
Simbe Values: R. E. T. A. I. L.
End result Pushed – We’re customer-centric and results-driven. We try to create immense worth for our crew, companions, prospects, and buyers.
Empathetic – We’re delicate and aware. We assist one another in difficult instances, each professionally and personally.
Clear – We extremely worth open communication internally, and with our companions and prospects. We’re receptive to suggestions.
Agile – We’re agile and at all times desirous to study. We rapidly adapt to adjustments and buyer wants.
Revolutionary – We’re daring and revolutionary, with an intense give attention to product design and consumer expertise.
Leaders – We try for excellence. We’re accountable, the most effective at what we do, and leaders in our discipline.
