In regards to the alternative
Are you able to embark on an exhilarating journey with us? We’re in search of a passionate Buyer Assist Accomplice – T2 to hitch our dynamic Operations crew. As we soar into the realm of cutting-edge fintech, you will play a pivotal function in shaping our Buyer Assist and Operations panorama.
Since we’re an early-stage firm, you have to to be snug with change in addition to be keen to carry new concepts to the desk. Be part of us and turn into a part of our journey to empower the lives of hundreds of thousands!
What You Can Count on
- Be the Voice of our prospects. Act as a key consultant of our firm, addressing advanced product enquiries and technical points that transcend the scope of Tier 1 assist. Have interaction with each B2C and B2B prospects, adapting assist approaches to satisfy the distinctive wants of every person. Collaborate with the Operations Result in improve customer-focused processes, guaranteeing our service persistently units business requirements.
- Clear up advanced points: Take possession of resolving assist duties, together with financial institution switch discrepancies, card transaction issues, dispute decision, and escalated assist circumstances.
- Assist card logistics operations: Work alongside the Lead of Operations to streamline and execute the cardboard distribution course of, sustaining excessive requirements of accuracy and effectivity.
- Forge Partnerships: Liaise with our BPO assist groups and exterior banking companions to resolve transaction-related points and technical faults promptly, guaranteeing easy and dependable buyer experiences.
- Gasoline Innovation: Channel buyer suggestions on to our product crew, influencing the evolution of our revolutionary choices.
- Development. There are alternatives to develop into numerous roles inside the Operations crew relying in your background, pursuits, and profession targets.
- Various crew. In our open crew surroundings, we encourage everybody to be who they’re.
What Your Convey Alongside
- 3+ years of buyer assist expertise, ideally inside fintech, banking, or SaaS. Whereas expertise in monetary companies is most popular, we’re open to candidates with sturdy buyer assist backgrounds from different industries. This function additionally gives alternatives to develop inside our operations crew, making it an amazing match for somebody trying to broaden their profession path.
- Familiarity with monetary merchandise comparable to digital wallets, investments, funds, or lending platforms is fascinating however not necessary.
- Expertise with CRM instruments (e.g., Zendesk, Jira , Intercom).
- Sturdy communication abilities (written and verbal), with the flexibility to clarify advanced monetary ideas merely.
- Empathetic, affected person, and solution-oriented strategy to problem-solving.
- Excessive consideration to element and accuracy, particularly in monetary or regulatory issues.
- Potential to deal with delicate information with discretion and according to compliance requirements.
- Comfy with troubleshooting person points on internet and cellular platforms.
- Data of KYC, AML, GDPR, complaints and compliance fundamentals is fascinating.
- Understanding of fraud prevention measures and methods to spot suspicious exercise is desired.
- Bachelor’s diploma most popular, ideally in enterprise, social sciences, or a associated area (not all the time required if expertise is robust).
- English is the first language utilized in our operations, and proficiency in German shouldn’t be needed for this function.
Why us
- 🌱 Alternative to work in an organization with direct social impression
- 💰 Enticing compensation & inventory choices
- 🇺🇦 Open & Worldwide surroundings
- 🏛️ Incredible places within the coronary heart of Berlin & London
- 🤹♂️ Versatile WFH coverage
- 🥳 Common crew occasions
- 🥘 Free lunch on the workplace in Berlin
- 💻 Crypto asset gear, to make sure you have all the pieces wanted
In regards to the firm
Kadmos is on an bold mission to revolutionize wage funds to migrant employees. The Berlin-based startup was based in 2021 by MIT graduates Justus Schmueser and Sasha Makarovych to carry fintech, low margins, and clear FX to industries riddled with opaque mark-ups, kickbacks, and bodily money transactions.
*For extra info, go to https://www.kadmos.io/*
In regards to the firm
Kadmos is on an bold mission to revolutionise wage funds to migrant employees. The Berlin-based startup was based in 2021 by MIT graduates Justus Schmueser and Sasha Makarovych to carry fintech, low margins, and clear FX to industries riddled with opaque mark-ups, kickbacks, and bodily money transactions.
Backed by famend VCs Addition and Atlantic Labs, Kadmos has raised greater than $39 million since 2021. The corporate intends to make use of the funding for increasing throughout industries and additional accelerating product improvement. For extra info, go to https://www.kadmos.io/