Roadie, a UPS firm, is a number one logistics and supply platform that helps companies deal with the complexities of recent retail with unmatched supply protection, flexibility and visibility. Reaching 97% of U.S. households throughout greater than 30,000 zip codes — from city hubs to rural communities — Roadie supplies seamless, scalable options that meet quite a lot of supply wants.
With a community of greater than 310,000 unbiased drivers nationwide, Roadie affords versatile supply options that make complicated logistics challenges simple, together with options for native same-day supply, supply of huge and ponderous objects, ship-from-store and DC-to-door.
As a CX Content material Specialist, you’ll play a vital position in creating, organizing, and sustaining high-quality inner and exterior content material that helps the Buyer Expertise (CX) group, our clients, and cross-functional companions. You’ll work intently with Coaching, High quality, and Operations groups, in addition to collaborate with Product, Advertising, and Authorized stakeholders to make sure content material is correct, constant, and aligned with model requirements. You’ll be chargeable for managing content material requests, sustaining our information bases, and making certain content material permits CX groups to ship a seamless buyer expertise.
What You’ll Do
- Create and refine CX content material that aligns with Roadie’s voice and elegance, making certain readability, consistency, usability, and robust buyer self-service outcomes
- Repeatedly audit inner and exterior Salesforce content material for accuracy and relevance, partnering with the CX Enablement group to investigate consumer habits, deal with content material gaps, and enhance sources
- Translate course of maps and workflows supplied by CX Operations Specialists into clear, digestible guides for CX group members
- Accomplice with Product and Advertising groups to remain present on function rollouts, enhancements, and campaigns, making certain CX groups are geared up with probably the most up-to-date sources and messaging
- Work with the Authorized group to safe crucial approvals for external-facing content material
- Prioritize and arrange incoming content material requests primarily based on scope, urgency, and deadlines
- Guarantee environment friendly and well timed completion of deliverables primarily based on KPIs set by the Content material & Tutorial Design Supervisor
- Develop and preserve CX group macros to make sure standardized, brand-aligned communication throughout buyer interactions
- Ship and handle inner communications for CX groups throughout communication channels
- Optimize the information base’s search expertise by staying present on Salesforce options and capabilities
- Present common updates to CX Enablement management relating to assist middle efficiency, content material initiatives, and recognized alternatives for information enchancment
What You Convey
- Bachelor’s diploma in English, Communication, Technical Writing or a associated discipline
- 2+ years of expertise in technical writing or content material improvement and creation
- Expertise with content material administration programs and information bases, Salesforce strongly most well-liked
- Capability to rapidly grasp technical information and convey related data in an attractive method
- Tenacity for problem-solving with distinctive persistence and persistence
- Glorious written and verbal communication abilities, with a capability to speak technical ideas to a nontechnical viewers
- Capability to supply digestible, searchable, accessible content material for quite a lot of audiences
- Self-starter and talent to work independently
Why Roadie?
- Aggressive compensation packages
- 100% coated medical health insurance premiums for your self
- 401k with firm match
- Tuition and scholar mortgage reimbursement help (that’s proper – Roadie will contribute on to your current scholar loans!)
- Versatile work schedule with limitless PTO
- Month-to-month 3-day weekends
- Month-to-month WFH stipend
- Paid sabbatical leave- tenured group members are given time to relaxation, loosen up, and discover
- The expertise it’s worthwhile to get the job performed