WHO WE ARE
Shopper Reviews is an unbiased, nonprofit group devoted to a good and simply market for shoppers. Our staff is made up of reality tellers, change brokers, and shopper advocates who examine and construct coalitions to battle for equity and justice within the market for shoppers. We leverage our evidence-based method to demand safer merchandise, a more healthy atmosphere, and equitable providers for everybody.
Our mission begins with you. We provide medical advantages that begin in your first day as a CR worker that embrace behavioral well being protection, household planning and a beneficiant 401K match. Learn more about how CR advocates on behalf of our employees.
OVERVIEW
We’re searching for a mission-minded information & insights knowledgeable to affix our Innovation Lab’s Product R&D staff, a fast-moving, cross-functional group targeted on constructing AskCR. Your function will mix program administration, product operations, and information technique to assist ship the most effective of CR’s product experience to our members.
AskCR is a pro-consumer, expert-backed AI that provides recommendation utilizing CR’s trusted data. We’re one of many solely AI-powered experiences backed by over 100 human consultants, and incentivized to ship on a pro-consumer mission.
Because the Knowledge Operations Analyst on the AskCR staff, you’ll play a key function in tuning and scaling an AI product grounded in institutional integrity and human experience. You’ll create workflows and inside instruments that spark a two-way suggestions loop between CR’s consultants and CR’s viewers–remodeling knowledgeable insights into AI recalibrations and consumer insights into steerage for our researchers and journalists.
Your work will guarantee AskCR stays correct, clear, and worthy of belief because it grows. It’s a uncommon alternative to work on a stay, in-market, purpose-driven product connecting dots between customers, consultants, and product groups.
It is a distant place and isn’t eligible for sponsorship.
How You will Make An Affect
As a Knowledge Operations Analyst targeted on AskCR, you’ll:
- Function and evolve the two-way suggestions programs that join CR’s human consultants and AskCR customers by way of AI.
- Analyze product utilization, consumer messages, and knowledgeable contributions to floor tendencies, gaps, and system enchancment alternatives.
- Design dashboards and configure studies that translate advanced information into clear, actionable insights throughout product, engineering, and content material groups.
- Outline, observe, and talk key program metrics akin to knowledgeable contributions, content material protection, and reply effectiveness.
- Assist belief & security operations, monitoring conversations and escalating coverage or high quality considerations.
- Keep clear documentation and determine alternatives to automate and streamline core workflows.
ABOUT YOU
You’ll Be Extremely Rated If:
- You could have the expertise. 4+ years of expertise in enterprise intelligence, information operations, or a associated function in tech or analysis settings.
- You realize the instruments of the commerce. Robust proficiency with SQL learn queries, spreadsheets (Google Sheets/Excel), dashboard instruments (e.g., Databricks, Adobe, GA).
- You may flip information into perception. A observe report of translating qualitative and quantitative information into product affect.
- You might be metrics-driven. You might be expert at defining, monitoring, and speaking program-level metrics.
- You could have wonderful written and verbal communication expertise throughout totally different ranges of technical audiences.
- You deliver a programs mindset and a excessive consolation degree navigating ambiguity.
You will Be One among Our Prime Picks If:
- You could have expertise working with human-in-the-loop programs, conversational AI, or chat-based merchandise.
- You could have a ardour for utilizing AI instruments in both a shopper or enterprise setting– and understanding their strengths and limitations in follow.
- You might be acquainted with enterprise software program and/or cross-functional program supply.
- You have an interest in shopper advocacy or consumer analysis.
- You maintain a powerful perception in constructing know-how that earns belief and serves the general public good.
FAIR PAY AND A JUST WORKPLACE
At Shopper Reviews, we’re dedicated to truthful, clear pay and we try to offer aggressive, market-informed compensation knowledgeable by location, in addition to the candidate’s specific mixture of data, expertise, competencies, and expertise. It’s anticipated that the majority certified candidates will fall close to the center of the posted wage vary. We now have three areas: Yonkers, NY, Washington, DC and Colchester, CT.
Wage ranges
- NY/California: $120K-$135K yearly
- DMW/Massachusetts: $115K-$130K yearly
- Colchester, CT and extra authorized CR areas: $95K-$110K
Shopper Reviews is an equal alternative employer and doesn’t discriminate in employment on the premise of precise or perceived race, coloration, creed, faith, age, nationwide origin, ancestry, citizenship standing, intercourse or gender (together with being pregnant, childbirth, associated medical situations or lactation), gender id and expression (together with transgender standing), sexual orientation, marital standing, navy service or veteran standing, protected medical situation as outlined by relevant state or native regulation, incapacity, genetic data, or some other foundation protected by relevant federal, state or native legal guidelines. Shopper Reviews will offer you any cheap help or lodging for any a part of the appliance and hiring course of.