About Us
Authorium is a number one platform designed to modernize the executive operations of presidency. We’re on a mission to maximise the effectiveness of presidency operations in any respect ranges, bringing better effectivity, compliance, and information insights to at present’s authorities leaders. Be part of us should you’re wanting to work in a fast-paced, progressive setting and assist drive impactful adjustments.
The Function
We’re on the lookout for a Director of Buyer Supply to steer our implementation and supply efforts for presidency company prospects. It is a hands-on management function the place you will handle a crew of undertaking managers whereas additionally operating complicated implementation initiatives your self.
You will be the strategic accomplice our prospects depend on to efficiently deploy Authorium of their organizations. This is not about following inflexible processes — it is about listening to our prospects, adapting on the fly, and guaranteeing each implementation appears like a real partnership.
What You will Do
- Lead and develop a crew of 3-5 undertaking managers who coordinate buyer implementations
- Run implementation initiatives your self as a person contributor for complicated or high-stakes deployments
- Companion with authorities businesses to map their procurement and undertaking processes onto our platform
- Coordinate cross-functional supply groups together with resolution engineers and product sources
- Collaborate carefully with Product Success Leads (PSLs) to make sure co-delivery success and that your undertaking managers help PSL aims
- Navigate powerful conversations when scope adjustments, timeline changes, or expectation administration is required — together with stepping in personally for essential buyer realignment discussions
- Guarantee buyer success by UAT, coaching, go-live, and ongoing help phases
- Adapt supply techniques in real-time primarily based on buyer wants and undertaking realities
- Function accountability accomplice to government management on supply excellence and buyer satisfaction
- Report weekly on buyer supply well being, escalating points and alternatives to the administrators roundtable and government management
- Champion buyer partnership over inflexible course of adherence in all interactions
The Work Surroundings
You will be working carefully with authorities businesses who’re reworking how they deal with procurement and undertaking administration. These are complicated organizations with established processes, and your job is to assist them efficiently transition to our platform whereas feeling supported and outfitted all through the journey.
You will work in shut partnership with our Product Success Leads (PSLs), who personal the supply high quality and person expertise requirements. Your crew will coordinate with PSLs to make sure seamless co-delivery and that what was promised to prospects will get delivered with excellence.
You will report on to the CEO, with vital autonomy to make day-to-day choices whereas collaborating on bigger strategic decisions. You will additionally take part in weekly administrators roundtables, offering visibility into supply well being and escalating challenges that want government consideration.
Necessities
Who We’re Trying For
- You are a confirmed crew chief with 3+ years of expertise managing supply or implementation groups
- You’ve a guide mindset — you hear first, adapt rapidly, and concentrate on buyer outcomes
- You are snug being each a supervisor and particular person contributor, leaping between strategic oversight and hands-on undertaking work
- You excel at customer-facing interactions and may deal with tough conversations with professionalism and empathy
- You’ve excessive emotional intelligence (EQ) and are naturally charismatic — prospects belief and join with you
- You are a self-starter who thrives in ambiguous conditions and takes initiative with out being requested
- You are extremely adaptable and thrive when undertaking necessities shift or surprising challenges come up
- You’ve expertise with complicated B2B implementations or comparable buyer supply processes
- You possibly can coordinate cross-functional groups with out direct administration authority, together with supporting co-delivery partnerships
- You are customer-obsessed and measure success by buyer satisfaction, not simply timeline adherence
- You talk clearly and proactively, particularly when issues do not go as deliberate
This function shouldn’t be for people preferring inflexible processes, keep away from tough buyer conversations, or wrestle with the anomaly that comes with managing each individuals and initiatives concurrently.
Workers positioned inside 30 miles of our hub cities—San Francisco, Sacramento, and Washington, D.C. —are required to work onsite from Tuesday to Thursday. Distant work is on the market on different days.
Advantages
- Wage: $165,000-$195,000
- 100% advantages protection for worker
- 401K Revenue Share plan
- Versatile PTO
- Dwelling workplace stipend
Concerning the firm
Authorium is automating public sector procurement and dealing with among the largest authorities businesses within the U.S. to modernize their digital companies by serving to them discover one of the best companions. To realize this purpose, we’re constructing leading edge software program that tackles laborious engineering issues like real-time collaboration, complicated doc constructing automation, AI-powered content material options, and rather more.