Proprietor is the all-in-one platform that eating places use to succeed on-line.
1000’s of restaurant homeowners use our instruments to construct their web site, drive on-line orders, create their very own branded app, handle their buyer relationships, and arrange advertising automations.
You possibly can consider it as Shopify meets HubSpot, however particularly for eating places.
🌎 Our imaginative and prescient
We’re beginning by serving to impartial eating places succeed on-line.
However it’s not simply eating places that want our assist. Most native companies are fighting these identical issues. Enormous expertise companies are taking their prospects, bleeding their earnings, and making it exhausting for them to outlive.
As soon as we nail the answer for eating places – we’ll scale it into each different native enterprise kind.
Sooner or later we envision, tens of hundreds of thousands of native enterprise homeowners will use our expertise to reach the digital age.
🚀 Our traction
In simply over 3 years we have generated tens of hundreds of thousands in income, served hundreds of thousands of company, and processed a whole lot of hundreds of thousands of on-line orders.
Extra importantly, we’ve helped 1000’s of restaurant homeowners save their companies – and never solely survive, however thrive.
⭐ Our crew
Our crew grew from beneath 100 to almost 200 proficient individuals in 2024. We’ve received high expertise from essentially the most profitable corporations in SMB software program, together with: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We’ll be scaling even sooner in 2025 to maintain tempo with our buyer progress.
🌆 The place we work
Proprietor is a remote-first, international firm headquartered in San Francisco, with a gross sales hub in Toronto. For a number of of our roles we prioritize in-person collaboration at one in every of our workplace places. Most of our staff are distributed all through the globe. Please overview the position description and focus on along with your recruiter for extra particulars on location!
🔍 Why we’re on the lookout for you
Because the Director of Buyer Help, you’ll lead and scale a globally distributed, high-performing crew that delivers 24/7 omni-channel help to our restaurant companions. With a crew of 40+ throughout the U.S., Canada, and LATAM—together with frontline managers, crew leads, Tier II specialists, and a QA operate—you’ll personal the imaginative and prescient and execution for a best-in-class buyer help expertise. You may be answerable for optimizing crew efficiency, unblocking operational inefficiencies, and constructing scalable methods that develop with the enterprise. You’ll additionally function the important thing thought chief representing the voice of our help crew and our prospects throughout the corporate, partnering intently with Product and Engineering to establish developments, affect the roadmap, and guarantee our help technique evolves with our expertise. This position is important to making sure that each buyer interplay—human or AI-powered—meets the requirements of excellence our prospects count on.
This position is 100% distant and might be primarily based wherever in america or Canada.
💥 The impression you’ll have
🤝 Who you’ll work with
✅ What we’re on the lookout for
🏆 Pay and advantages
🚩 Discover – Employment Scams
Communication from our crew concerning job alternatives will solely be made by an Proprietor worker with an @proprietor.com e-mail deal with.
We don’t conduct interviews over e-mail or chat platforms, and we are going to by no means ask you to offer private or monetary data resembling your mailing deal with, social safety quantity, bank card numbers or banking data. When you consider you’re being contacted by scammer, please mark the communication as “phishing” or “spam” and don’t reply.