I recently asked in an anonymous form for workers to share issues they wished prospects would know that will make their lives a lot simpler. It turns on the market are A LOT of issues drive-thru employees hate, and all of us have to be a bit extra aware of our habits.
1.
“When you come to the drive-thru, please do not name another person to inform them, ‘I am at $$$, would you like something from right here???’ It is known as quick meals. Drive out and in.”
2.
“Please ask for all the things you need if you order. This consists of all condiments and free glasses of ice water. We now have buttons for these, after which we will have all the things prepared for you on the window. Something added on the window takes additional time on the window, and we’re being timed. Larger occasions imply sad administration. I work at Burger King. We now have two drive-thru lanes and just one order taker, so if you pull up and the opposite automotive is ordering, please perceive we are going to show you how to after we assist them, not throughout, as a result of it’s not attainable.”
3.
“I discover essentially the most irritating factor working a drive-through headset is when the shopper pulls up and says ‘Howdy?’ I promise I do know you’re there as a result of I can see you and listen to you.”
4.
“Understand that we aren’t within the automotive with you and may’t see the menu you can. If I ask what taste you need, do not inform me, ‘The one on the menu.'”
5.
“Please, please, please, please, PLEASE do NOT come by the drive-thru and make an enormous order throughout lunch time. We’re on a timer, and most prospects shouldn’t be in line for greater than 90 seconds. Once you get despatched on the impromptu firm lunch run, or ordering to your van full of youngsters, PLEASE come inside and get it to-go. Large orders will ALWAYS sluggish us down, and we get in hassle for having excessive/sluggish drive-thru occasions.”
6.
“Once you undergo the drive-thru when it is raining, PLEASE flip off your wipers. Once you depart them on, all you do is fling water in our faces, so we find yourself getting moist or wetter due to it. As somebody who wears glasses, it’s actually a trouble.”
7.
“I am a Jack In The Field worker, and we’ve two menus in our drive-thru: One for determining your order earlier than attending to the speaker, and one hooked up to the speaker to assist hold your order in thoughts as you place your order. However nobody ever makes use of the primary one, and as a substitute prefers to tug as much as the speaker and go ‘uuuhhhhh’ for a very good minute or so to resolve their order. Our timer begins as quickly as they get to the speaker, so after they try this, it causes our drive occasions to principally have a minute at minimal earlier than we will begin the order.”
8.
“When you order drinks after which order a Comfortable Meal, these drinks will routinely get put into the Comfortable Meal order, and it takes eternally getting these out, particularly once I’m attempting to money individuals out within the drive-through on the similar time.”
9.
“If you’re going by the drive-thru, put out your cigarettes earlier than attending to the window. You may not notice it, however your secondhand smoke simply blows proper in. I’ve had two coworkers ask me to complete out orders simply because they could not breathe because of a smoker on the window.”
10.
“You probably have an order you positioned on-line, and you’re selecting it up by the drive-thru, please cease on the order display to tell us. It slows us all the way down to have you ever come to the window and ask to your order, after which notice your order hasn’t been made but as a result of different orders got here earlier than it.”
11.
“Look, I’ve labored BK, McDonald’s, and now Arby’s. Don’t ever, not even as soon as in your life, honk your horn within the drive-thru. All it does is annoy or give a migraine to the particular person on the headset.”
12.
“If you’re coming by the drive-thru, do not place a cell order whilst you’re in line simply because the road is sluggish. We now have to prioritize orders as they first come up, and cell orders normally have a number of different orders earlier than them. So you find yourself taking pictures your self within the foot, and make your wait time even longer, and in flip, make our drive-thru occasions slower. When you’re in a rush, please are available in and order.”
13.
“If you’re within the drive-thru, please don’t have the passenger order. We are able to hardly hear them. It’s irritating to maintain asking you to repeat your self.”
14.
“WAIT until sirens have handed, or attempt to quiet your youngsters down first. Keep in mind this: The headsets are muted from our finish, BUT we will nonetheless HEAR all the things that goes on in your automotive (telephone calls, arguments, intercourse, to call a number of).”
15.
“Once you pull as much as the drive-thru, you are in your telephone, and I say, ‘Howdy, how are you at the moment?’ Please put your telephone down and do not put me on maintain whilst you end your name. If it is that rattling essential of a telephone name, do not pull as much as the speaker.”
16.
“Do not ask the worker to attend so that you can order on the drive-thru, then, if you find yourself prepared, say, ‘Are you there?’ It’s impolite, and truthfully, in fact they’re there, it is their job, and so they probably have been staring on the register display for the 5 minutes you took to resolve. If you’re frightened they’re serving to one other buyer, say ‘I’m prepared.’ It’s extra well mannered and doesn’t suggest they’re purposely ignoring you.”
17.
“As a fast-food checkout particular person, please have cash or a card prepared if you get to my window, particularly in case you’ve had a number of minutes to take action; that is the explanation we inform you the full on the speaker. Do not wait till you get to the window to start out on the lookout for a card and cash, except it isn’t busy and also you pull proper up, even then, you knew it was going to value cash, get it prepared earlier than hitting the drive-thru lane.”
18.
Lastly, “Do not already be shoving your fee up my nostril the second I open the window earlier than I may even say whats up to you. It makes me need to slam the window on the offending arm.”
Is there one thing you desperately need prospects to do the place you’re employed? Inform us within the feedback under!