[Hiring] Engineering Supervisor @Loopreturns

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Concerning the Engineering Group:

The Engineering Crew at Loop is a steadiness of agility, consistency, and efficiency. These are the pillars that enable the workforce to continuously and constantly ship worth that issues to clients. That buyer intimacy is what permits our engineering groups to be the perfect in our area, and produce the perfect concepts to the market.

Concerning the Position:

We’re in search of a DevOps Engineering Supervisor who can lead a high-performing DevOps group whereas staying technically near the work. Your north star is self-service: giving each engineer the ability to ship, observe, and get better their companies with out opening a ticket. You’ll personal the evolution of our AWS-based platform, designing multi-region architectures, superior deployment patterns (blue/inexperienced, canary, characteristic flags), and resilient machine studying pipelines, so Loop can preserve doubling site visitors and transaction quantity with out doubling headcount. In partnership with Employees and Administrators, you’ll assist set the imaginative and prescient, mentor the workforce, and roll up your sleeves to write down Terraform, tune Kubernetes, and debug prod incidents when it counts.

Our Blended Work Surroundings:

At Loop, we’re intentional about the best way we work in order that we are able to do our greatest work. We name this our Blended Working Surroundings. We work from our HQ in Columbus, OH, or one in every of our Hub or Secluded areas, and are distributed all through america, choose Canadian provinces, and the UK. For this place, we’re in search of somebody to affix us in Columbus, OH; Chicago, IL; Austin, TX; Los Angeles, CA; or totally distant.

Our Tech Stack:

AWS Cloud (Kubernetes, Serverless structure, Redis, Aurora, DynamoDB, and identification administration), Docker, MLFlow, Gitlab, Airflow, PHP/Laravel, Linux, Terraform, Datadog, Snowflake, dbt

What You’ll Do:

  • Drive self-service and automation at Loop by designing golden-path workflows so product groups can provision infrastructure, combine monitoring, and launch safely on their very own.
  • Lead the technique and execution for scaling to multi-region by implementing active-active/active-standby architectures, cross-region information replication, and world site visitors administration.
  • Champion the evolution of deployment patterns, together with blue/inexperienced, canary, feature-flag, and immutable-infra releases that decrease threat and Imply Time To Restoration (MTTR).
  • Implement Website Reliability Targets (SLOs), error budgets, chaos testing, and auto-remediation playbooks to lift the reliability bar, and personal the infrastructure on-call rotation tradition.
  • Mentor and develop a various workforce of DevOps engineers, DBAs, and MLOps Engineers with all kinds of technical skillsets, cultivating the subsequent wave of engineering leaders.
  • Companion hand-in-hand with Product Engineering Groups, our Knowledge Crew, and different stakeholders to align roadmaps and unlock velocity.
  • Contribute hands-on by writing Terraform modules, optimizing Helm charts, reviewing merge requests, serving to help the workforce with reactive work, and becoming a member of high-severity incident calls when wanted.
  • Your expertise:

  • 4+ years of confirmed DevOps management managing DevOps or Website Reliability Engineering (SRE) groups, together with 7+ years in hands-on platform or infrastructure roles.
  • You could have a robust self-service monitor report, having delivered inner platforms or portals that empowered tons of of engineers to ship autonomously.
  • You convey large-scale AWS experience, demonstrated by designing and working multi-region, high-throughput techniques that help over $100 million in annual Gross Merchandise Worth (GMV).
  • An skilled in superior CI/CD pipelines and Infrastructure as Code (IaC), proficient with instruments like GitLab CI (or related), Terraform, and Kubernetes, and are snug introducing progressive supply, policy-as-code, and secrets and techniques administration at scale.
  • Deep understanding of metrics, tracing, logging, and alerting, reflecting an observability mindset, with expertise utilizing Datadog or comparable stacks.
  • Aware of cloud safety greatest practices, least privilege entry, and regulated-data environments equivalent to PCI, SOC 2, and GDPR, demonstrating safety and compliance consciousness.
  • You exhibit empathetic management, with demonstrated success fostering psychological security, inclusion, and steady suggestions whereas driving accountability and excessive efficiency.
  • #LI-ST1

    Loop Story

    In an ideal world, Loop would not exist. If we had our method, we might reside in a world the place we’re conscious about how we eat, we love each product we personal, and we share values with the manufacturers who create them. In actuality, commerce is not excellent and sometimes breaks. Loop creates second probabilities.

    We’re beginning by revolutionizing the post-purchase expertise. We have taken probably the most fragile commerce interactions – returns – and turned it into one thing customers truly love, and that deepens our connection to manufacturers and merchandise.

    We take connection critically on the within, too. We’re constructing a piece expertise that means that you can Be A Human First and prioritizes empathy and wellbeing. We view Loop as a particular place in your profession to form the way forward for an business and turn into a greater particular person whereas doing it. You possibly can develop faster right here in a shorter period of time – we’ll offer you area and belief you to fill it.

    You possibly can evaluate our privateness discover here.



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